I had the same experience as Jennzee. The web payment was a scam, I couldn't get a hold of the hotel, and the taxi's wouldn't take me to the hotel out of fear for their own life going into the area.
To begin with I could book normally, then the page changed to Paypal. After having paid using Paypal I received no booking confirmation from the hotel. When I wrote the hotel, they say that the had no registration of my reservation - even more suspicious they did not have a formal email signature, so there was not telephone number to call. They told me that they would let me know as soon as they received my payment.
On the day when I was to go the hotel the hotel's webpage was not working all day. As there had been no email signature in the mail I had gotten from them or booking confirmation I did not have their number so I could not contact them. I tried to get a a driver to take me there, but he said that the hotel is placed in the slums and would not take me there as he feared for his own and my life going into that area!
So I highly advise against using this hotel. Nairobi is a great city but some parts are not safe, this is one of them and the hotel's webpage is a scam!
I also hope that tripadvisor is looking into the validity of the other recommendations provided here
- after my experience I highly doubt them.
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