I tried to book a night's stay with this hotel for September 2013 - I made the booking directly on the hotel website about 2 months before. When you book directly with the website, it requires you to pay immediately. When I made the booking, I received no confirmation or evidence that they had received my booking or my PAYMENT at all. I tried writing an email to the hotel, but received NO response for 2 weeks. As a result, I tried to cancel my booking.
When I tried to cancel my booking, I finally received a response from the hotel telling me that they did have my booking & saying that if I wanted to cancel, I should do so from the website directly. However, there is absolutely no where on the website that allows you to cancel bookings. After a few back and forth e-mails trying to explain that there is no way to cancel on their website, they said they would refund my payment but had to charge me 10% for cancellation EVEN THOUGH there was no where on their website or during the booking process explaining that there would be a cancellation fee of 10%!!! I asked them about this, and received absolutely no response. To this day (today being the 21 October 2013), I have received no refund of my payment AT ALL let alone only a 10% charge. They kept my entire payment.
A word of warning to everyone thinking of booking here - don't! These people stole my money!!! If you must book with them, I highly recommend doing it through an external agent and not with the hotel directly as they are not trustworthy. I tried dealing with this issue through my credit card company & through Pay Pal, but neither of them were able to deal with it. Please please do not book here - they are scammers!
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