Worst hotel experience ever. Upon arrival we walked up to our third floor room and unpacked ...only to find that the shower did not work even after the repairman spent 30 minutes working on it. Back downstairs to ask for another room. We were given another room on the third floor where the lock was broken and the room could easily be enter. (That shower had water but ran either very hot or very cold.) Back down to the desk. We asked about an upgrade because the room was so small, no table or chairs, and where told it could cost 6000 shillings to upgrade.
Our third room was on the second floor where we spent the night in the company of two cockroaches. The sheets didn't cover the mattress so in the morning we were lying on a bare soiled mattress. There are no screen on the windows and no fan for ventilation with the windows closed..
Such problems may be common in cheap hotels but what made the Jupiter stand out was the
attitude of the staff (except for the bellboy/repair man). The woman at reception and the manager himself were surly, rude, and dishonest. (They said they had no twin bedded rooms.)
Finally the food was terrible. Dinner inedible; breakfast very poor; lunch adequate but not good.
I urge you to stay elsewhere.
- Official Description (provided by the hotel):
- Situated in a serene area. Maintains high standards of cleanliness. Near Carnivore Restaurant, Nairobi National Park, Giraffe center, David Sheldrick- Elephant Orphanage among other attractions.Have professional,warm and friendly staff. ... more less