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“customer service”
Review of Cruzeiro Safaris

Cruzeiro Safaris
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$89.00*
and up
Giraffe Center and Elephant Orphanage Tour from Nairobi
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$55.00*
and up
Elephants Orphanage Tour From Nairobi
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$75.00*
and up
Tour to Giraffe Center from Nairobi
Ranked #46 of 284 Tours in Nairobi
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Cruzeiro Safaris Provides Services For Nairobi Day Tours, Kenya Safari Tours, Masai Mara National Park, Accommodation In Kenya, Safari Nairobi Kenya, Safari Twiga, Nairobi Day Tours And More. Visiting Kenya or Tanzania? Take advantage of our day tours and safaris from Short to long tours ranging from hours to 15 days The trend of travel is changing at a very fast rate. Our tours and safaris educate the clients on wildlife, eating out the African way, entertainment and dinner shows, culture current and ancient in the museums and luxurious prestige that Kenya offers. Other destinations include Gorilla tracking in Rwanda and Zambia Victoria falls. Read our reviews and trust us to make good memories.
Useful Information: Activities for young children, Activities for older children, Food available for purchase
Reviewed January 17, 2013

I am impressed with the speed of response and the customer oriented manners by Claudia. Though in the end, we wouldn't be able to join her wonderful group tour packages because of our own issues within the group. However, I definitely recommend Cruzeiro Safaris as one of your top choices when you visit Kenya! - Nikki

2  Thank Nikki_Lin1118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wambui, Owner at Cruzeiro Safaris, responded to this reviewResponded January 8, 2014

Happy new year to you.
I want to personally thank you for writing a pleasant review about us. We have more exciting products for you and your family detailed on our website and credit card on-line payment options. Do refer us to all your friends and family.
Once again thank you.
with warm regards
Claudia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (45)
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21 - 25 of 45 reviews

Reviewed December 18, 2012

We set up a three day safari to Maasi Mara at the last minute in conjunction with a business trip to Kenya. Claudia was terrific -- she gave us options and modified the safari to meet our (many) requests. She answered emails within hours (though 11 time zones away). Our guide, Patrick, was truly expert, friendly, and competent and gave us a wonderful tour along with much information on the animals observed and the signs to watch for. He used his expertise to continually find fantastic photo opportunities. It was an experience of a lifetime which I would repeat in a heartbeat.

3  Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wambui, Owner at Cruzeiro Safaris, responded to this reviewResponded January 8, 2014

Dear Wendy,
Hope down under is treating you okay and very busy with the Guides. Thank you for review us on trip advisor and we do look forward to your coming next time.
thank you
claudia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2012

We arrived in Nairobi some 10 hours late due to a cancelled and reschedule flight. In the process we lost our luggage which meant we spent considerable time talking with airline staff to ensure we got it all back. When we finally left the airport, there were the Cruzeiro staff waiting for us ready to transport us to our hotel. What a welcome sight they were after being on the go for nearly three days to get there! Better still, Andrew was waiting for us at the hotel both to welcome us and to voluntarily rearrange our schedule over the next two days to ensure that we still fitted in everything we'd wanted to do in our now limited timeframe.

Our guide, Paul, took us first to the Nairobi National Park where we saw our first rhino - they are ever so much more massive and majestic than either of us expected. Then he showed us around Karen - the Giraffe Park, the Karen Bliksen Museum, the Kazuri Bead Factory and on to Carnivore for lunch. Since we'd arrived without our luggage, Paul took us to a local store where prices were reasonable to purchase underwear and a few essentials before dropping us back at our hotel.

The following day another guide, Stephen, drove us through Nairobi giving us an insight into Kenya's history and politics. He couldn't have been more accommodating when we asked to see specific places and sights. Next he took us to the Nairobi Museum, the Karen Bliksen Cafe for lunch (wonderful meals) and to the Boma Dancers.

If we are ever back in Nairobi, we would definitely also go back to Cruzeiro - we are so grateful to everyone, but especially Andrew, for making sure that all our needs were met in spite of the inconvenience our delayed arrival caused. Thank you all.

Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wambui, Owner at Cruzeiro Safaris, responded to this reviewResponded January 8, 2014

Happy new year to you.
I want to personally thank you for writing a pleasant review about us. We have more exciting products for you and your family detailed on our website and credit card on-line payment options. Do refer us to all your friends and family.
Once again thank you.
with warm regards
Claudia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2012

I went to Kenya and Uganda for two weeks as a solo female traveler and Cruzeiro's 6-day Amboseli, Nukuru, and Masai Mara tour was excellent. Amboseli was my favorite. Lodging was great... and my guide Nicholas was so sweet and accommodating. The drives are long, but a real eye-opener into Kenyan life. Seems so silly to fly from park to park... you wouldn't see any of the real Kenya. When given an option, stay in tent! They are very well-built, clean, spacious, comfortable, safe... and a more authentic safari experience. Also, it's better to visit the Masai village in Amboseli than Masai Mara... where it's very touristy. Just loved Amboseli. Thanks Claudia and Nicholas... wish you both much success. :)

1  Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wambui, Owner at Cruzeiro Safaris, responded to this reviewResponded October 18, 2013

Hi, thank you for your kind sentiments, it been 1 year since you were in Kenya. We are happy to host you again and do look forward to more referrals.
with warm regards

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Reviewed September 12, 2012

I booked my honeymoon in Kenya through cruzeiro safaris, and I can only say keep it up..since the beginning Ms. Claudia was amazing answering all emails quickly and clearly no matter how many emails. I asked for a certain camp in the Maasai Mara and she found it and booked it for me..everything was perfectly arranged with no troubles at all since our arrival in Nairobi until we left back..I would definitely recommend this tour operator to anyone going to Kenya..I actually did recommend it, and probably other people are coming to Kenya in a few weeks..so Ms. Claudia expect new clients very soon :)

Thank Mohammad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wambui, Owner at Cruzeiro Safaris, responded to this reviewResponded September 24, 2012

Dear Mohammad,
Thank you very much for your kind comments and we look forward to your return and referrals. Rest assured, we shall accord them same service.
claudia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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