I stayed there in March 2011 for a couple of weeks. I went to Nairobi for my work and I was traveling with 3 more colleagues. Two of them, who stayed in a separate bedrooms, went through a rather nasty experience. They were just outside the reception smoking a cigarette when somebody among the staff 'invited' them to have a drink in the bar downstairs while somebody else would take pictures of them for advertising purposes. They accepted the invitation gladly, but once they returned to their bedroom after scarcely one hour, they found out that somebody had entered the room WITH A KEY FROM THE HOTEL, since there were no other signs of the robbery. Their laptop, camera and cell phone had vanished. When we contacted the manager of the place, they insultingly suggested that we had no way of proving that those things were indeed there before the 'accident'. They did not apologize for what had happened, even if it was very clear that people among the staff were undoubtedly implicated.To sum up, they were not very empathic and it made us feel quite frustrated. After much negotiation (and much pressure from our partners in Nairobi, I must say), our friends were offered a 1000 euro compensation for the stolen goods.
For the rest, we were quite happy with the place until that happened. The place is new, the rooms were fine (though the safes were portable, if I remember correctly..), clean and spacious (at least the one I stayed in). The restaurant was OK, but the food was not varied at all and I would say not very healthy either.
It's a pity the management is not more competent with their own employees.
- Official Description (provided by the hotel):
- We are a 3 star hotel in a serene environment.Located at the leafy Parklands just 300 Meters from the CBD, Hennessis Hotel offers a relaxing atmosphere for a wider selection of clientele. Our Location and proximity to various tourist attraction sites e.g National Museum, Nairobi National Park makes us the first choice for any would be traveler. Coupled with our long history of fine hospitality, we hope Hennessis Hotel will be your number one choice! ... more less
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