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PrideInn Hotel Westlands
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Reviews (279)
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Reviewed August 24, 2011

This dingy little motel is not the PrideInn we thought we were being booked into....rather it was a 'sister' hotel of theirs. Our flight back from Malindi was delayed and we checked into the hotel (and I use that word loosely) quite late - other than taking copies of our passport the night manager was rather rude to us. We were shown to our room which was unspeakably shabby - I can safely say the furniture was purchased in the 70's. The room itself was clean, however the bed which was rock hard (and I mean ROCK HARD) had only a sheet with a hole over it to cover the mattress, two pillows and a dodgy blanket. We were originally only supplied with one towel and fortunately the night porter who was hanging around our room looking for a tip got us another one - I'd rather not get into just how bad the bathroom was. We would have left but it was after midnight and we had to be at the airport by 05h00 the next morning. On check out, the early breakfast we had arranged - and had to pay for was no where to be seen, we were also charged a $150 instead of the $117 that they had told us in an early email - again we were fortunate enough to have another "charming" duty manager. STAY AWAY from the place - there are much better places to stay in Nairobi and we will NOT be returning!

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank CynthiaG001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

We were pleasantly surprised at this hotel, which has less stars than some of the other hotels we were looking to book into, but were all full. The staff were very attentative, the food excelent (especially if you like Indian cooking), the wi-fi free, TV channels in room OK. The bedroom was clean and comfortable, with safe, tea/coffee, bottled water, internet by cable (free), desk, and a comfortable bed. Bathroom is basic, but with all facilities needed. They supply airport transfers on request. I will book there again.

Room Tip: Ask for rooms on second floor if possible.
  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CapeTownCobraman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2011

the bad points
- no apparent lift
- breakfast basic and cold
- phone only take incoming calls (in the whole hotel even reception!)
- stone floors that are very noisy
- lots of hotel water but poor thermostats
-bizarrely my sink plug vanished after 1 day
- mobile reception is poor

good
- indian restaurant downstairs was excellent
- good wireless in restaurant
- internet in room
- feee internet

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank dianeuk_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2018
Google Translation

  • Stayed: March 2018, traveled with friends
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrideInnHotels, Front Office Manager at PrideInn Hotel Westlands, responded to this reviewResponded April 20, 2018
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2017
Google Translation

Room Tip: Rummen som inte ligger mot byggarbetsplatsen är tystare. Mindre oljud på andra våningen.
  • Stayed: May 2017, traveled on business
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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