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“Flexible” 5 of 5 stars
Review of PrideInn Hotel Raphta

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PrideInn Hotel Raphta
Ranked #121 of 156 Hotels in Nairobi
Cairo, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Flexible”
5 of 5 stars Reviewed April 25, 2014

We Stayed at the Nairobi PrideInn for 1 night in March 2014 after staying at Eka hotel for 3 nights. Thought Eka got a 5 star rating, I found Prideinn more friendly and guest oriented. Especially reception and security. Manager allowed for late check out free which was very appreciated! I did not manage to have a meal here except for breakfast of which I would say obviously Eka has better offer on this. We found Pride Inn an excellent place, the room was very clean and comfortable. They allowed us to leave our extra luggage at the hotel for days and picked it up as we were to the Airport. Excellent people and policies.

Room Tip: Studio room was very nice and equipped kitchenette
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Limoh I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, Manager at PrideInn Hotel Raphta, responded to this review, April 27, 2014
Dear Limoh,
i am glad you found your stay at our hotel most pleasing.
on the breakfast; that concern is duly noted and something to improve on it will be done.
we look forward to your return
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
    115
    40
    27
    14
    9
See reviews for
25
35
14
106
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Leicestershire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 21, 2014

Avoid keeping any functions at this venue at all costs!!!! Had an event last week and have to say wasnt organised at all and they have no clue about event management. No food or decent service yet they think everythig ran smoothy. They have no idea on how to speak to their clients and have the worst customer service skills ever!

They ruined my whole trip here in kenya by giving false promises and once the money went through they didnt care at all. No responses to.phone calls or texts even after speaking to someone senior. I think the manager nazneen in particular needs to go bk and learn how to communicate wid clients properly and not hang up the phone on them and fobbing them off to . someone else.

I as a client should not have to be ringing all the time when promised callbacks. This is time consuming and shouldnt have to do this. I will be most definitely passing this bad feedback to everyone in the family and make sure no one holds any functions here after the experience I have had. It has been the most upsetting and frustrating thing ever. The worst part of it all was me being felt like a liar as the staff seemed to be telling their managers different versions than what they had told me about the event.

They have not taken any consideration to any of my comments or feedback about that night so what is he point of advertising that they would like to hear frm their clients when clearly nothing is done or given as compensation for all the hassle and stress incurred.

I will be making sure everyone hears back as from day one there has been issues wid booking this hall from it being double booked to the drinks not being served as agreed and to the food not being replished which left guests hungry including the groom. However pride inn seems to think that there was nothig wrong wid this and decided to ignore it!

They only pretend to listen to you until the money clears through after that they dony want to know you. They have also overcharged us but they dont seem to care. This has to be the worst mistake ever made to hold a wedding there and will not ever be considering having anything there.

This place is a CON so avoid it if you don't want to be dissapointed.

  • Stayed April 2014
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank ferhinvayani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Timor
Level Contributor
109 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed March 1, 2014

I stayed ten days on business and I had a comfortable stay. The room I got was big and well furnished: A king size bed (although it was actually two beds put together under one big sheet), a settee including a coffee table and sofas , a dining table and a chair, a TV (which did not always work), a fridge, a kitchen sink and some plates/cutlery. It was almost self-catering: I say almost as there was no cooker/microwave to cook/heat food. My room was at the end, in front of the swimming pool, and the wireless internet reception was poor. The kettle was broken when I checked in but it was replaced. The shower stopped heating but it was fixed. The water pressure was decent. The restaurant served international, Indian and Chinese food. The Indian food was good. An issue was that they do not sell alcohol - but once I learned that, I bought from shops and stocked in my room - the problem solved. Breakfast is quite basic - a buffet style, instant coffee or tea bag, sweet bread, spring rolls/samosas, some stir-fried veggies/beans, and fruits. Staff cooked eggs at request. Staff were friendly and helpful. There was a wedding party one night and the music did not stop until early in the morning but I slept anyway. All in all, I think it is a decent hotel and can recommend for a long stay. I felt at home and safe.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank greylourie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta, responded to this review, March 2, 2014
Thank you so much for the feedback. We highly value our clients views and we found yours very special. We are glad you enjoyed the stay after all. Sorry for the Wedding, this is not very common as this is a residential set up. Am glad the Electrical Kettle was replaced on time same to the shower. Sometimes mechanical installations and equipment could fail but quick replacement works. We have also improved the breakfast from basic to English, I am sure next time you visit you will be delighted by the improvement. Currently, we are on fibre optic and the net speed is commendable. We regret the inconvenience caused but we are delighted at the end you found us convenient, safe place, good food and friendly staff. We look forward to hosting you again soon. Lawrence Kinyua, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 1, 2014

It is out of the way, in a residential area of Westland, a toney area of Nairobi. I spent three nights there on a business trip, getting a killer good rate via tripadvisor and being interested by the ranking.

Good restaurant, great staff (to a person), comfortable room, strong wi-fi, and a pool (which I did not use). Quiet location, so great sleeping. Refrig in room.

There are limitations. Shower (a good one) but no bathtub. Limited TV channels. No AC or screens on windows, but they did immediately provide me a nice fan when requested. But I was out on business during the day, and there only at night, so I was very comfortable. And no booze there, but you are not far, by taxi, from excellent shopping, so no worries.

For a bit, my passport was lost, and I was looking at the prospect of having to stay three extra nights, until the US embassy opened again. But that did not seem so bad, given this place. And by the way, the staff all put on their thinking caps to help me figure out where it was lost.

On balance, I can't now imagine staying anywhere else in Nairobi.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MarcCutright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta, responded to this review, March 2, 2014
Dear, Mr. MarcCutright, Thanks you so much for a wonderful review, we are delighted to learn that you actually had a good moment in our facility and staff treated you right. We thank you so much for choosing us and making us your first choice in Nairobi. Good luck with the Passport. We are sure to see you soon. Lawrence Kinyua, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 24, 2014

Had called in an booked a room. Spoke with Solomon who said plenty of rooms were available. Asked if he needed a deposit or if I could get a booking reference. He said, the booking is confirmed. Upon arrival, Solomon said he had never spoken to me, there was no booking in my name and that due to a corporate group there was no availability. This is at 10pm. Needed a place on Rhapta road due to nature of work. But eventually ended up at Sankara which was absolutely fantastic.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
Thank Mariyah926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed February 23, 2014

I and my partner stayed here for 2 nights after completing 3 day business trip in Nayuki. The hotel is beautiful, the rooms are very old but still very comfortable, restaurant service was reasonably good and the receptionists were excellent. we enjoyed the food and the breakfast was great! Most of all, Ezekiel the security manager was extremely good to us, very helpful and polite. Surely a nice place to stay in Nairobi.

Room Tip: The rooms in front are renovated and very cosy unlike the spacious ones facing the pool
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Service
Helpful?
Thank Clive N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta, responded to this review, February 23, 2014
Dear Clive, We are honored to read such a review on Trip Advisor. Thank you very much. It is our hope that you will be coming back soon. I will definitely pass your regards to Ezekiel. Lawrence Kinyua, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed February 3, 2014

I stayed in this property earlier in 2011. This time last month it was a disappointment. They were reluctant to give new rooms and made us occupy the older rooms which are actually apartments with a kitchen and sitting area. The TVs belong to an era and they have no channels except a couple of sports ones... the staff are cordial however looks like a parallel management runs may be in absence of proper monitoring of management. In restaurant, the breakfast spread is nothing much and most of the times you would not find the steak you would like to order. You have much better options available hence shifted to another place after two nights stay. The rooms are very noisy.

Room Tip: Ask for the new rooms which are on the right side of the entrance to the property.
See more room tips
  • Stayed January 2014, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Aliviabiswas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PrideInn Hotel Raphta

Property: PrideInn Hotel Raphta
Address: Raphta Road | Westlands, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #121 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — PrideInn Hotel Raphta 3*
Number of rooms: 100
Official Description (provided by the hotel):
Surrounded by pristine gardens and lovely flowerbeds, PrideInn Hotel – Raphta offers a haven where business and pleasure seamlessly blend. The hotel is aptly located on Raphta Road in the heart of Nairobi’s upscale Westlands district and offers exquisite facilities and services tailor-made to suit today’s travelers. DISTANCE -Distance: 0.5 kms from Nairobi’s business district -18 kms from Jomo Kenyatta International Airport -3 kms from Nairobi Railway Station CLIMATE -Warm days: Average 24° C -Cooler nights: Average 12° C -Cold months: June – July -Long rains: March – June -Short rains: October – December ... more   less 
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