The pros: we enjoyed two breakfast mornings on the terrace which were quite good. Omelets made on the spot (and waffles - good, heart shaped, but way too thin), really nice selection of fresh fruit; baked goods so-so, consistent with what we found elsewhere in Kenya - a bit dry, heavy; nice breakfast curry option and poached eggs. BUT why include iced donuts at a nice breakfast buffet?? I don't get it. a little of IHOP at The Norfolk?
As always, the staff is extremely friendly and genuine, if not sharp.
Cons: The dinner was overall disappointing. The service was, again, friendly and I guess well-intentioned but was not great. We didn't get water served (despite several requests) until we got our entrees. Towards the end of the evening when we were trying to either get desert and after drinks OR the bill, we couldn't get anyone's attention for about 20-25 minutes, we opted for the BILL and they lost out on 10 deserts and drinks. e were tired of waiting. The food items were hit and miss: the fish and chips pretty good and appropriately crispy; the panko battered prawns looked promising upon arrival but was too heavy handed with the panko, chewy and the shrimp had no taste. They were large but had clearly been frozen. We were quite excited about the Kitengela chicken dhania. It was ok, not great but the accompanying "coconut rice" was just a cup of bland rice shaped with no taste. Calamari again just ok - and from frozen. Several friends had the steaks and said they were good and well-prepared according to order. We enjoyed some reasonably priced white and red South African wines.
On the positive side, they have clearly labeled dishes for those with gluten free, vegan and other diets, and its Lifestyle Cuisine Plus.
I realize it is not Tatu, its upscale sister, but we expected a tad more.
Now to the atmosphere. It's a shame it is so loud on the Terrace right now - this was a Sunday evening and the construction across the street at 8 PM (on University of Nairobi building i think) on a Sunday was so loud. It definitely detracted from the experience, but that is not the Norfolk's fault (interestingly, it was quieter on a Monday morning at 9 AM than on Sunday evening).
But the folks at the Terrace and the Norfolk are extremely nice and ernest. I'll still go back when in Nairobi next and hope for more hits. From the menu choices, I think it is trying hard to offer nice quality options, but the execution is the question.
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