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“Slow Service” 3 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
Ranked #9 of 156 Hotels in Nairobi
Certificate of Excellence
1 review
“Slow Service”
3 of 5 stars Reviewed January 17, 2011

Went here with my friends for a coffee in the evening by the poolside. I was very impressed by the design of the hotel in general, however the service we recieved was terrible!!!
It took almost 30 minutes to be approached by one of the waiters, we ordered drinks which took over 20 minutes to arrive and im walking a milkshake, nothing overly fancy!!! The hotel was not even busy at this time, so not too sure what was wrong with their service!!

  • Stayed January 2011, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank RayJ6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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716 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
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English first
Strasbourg, France
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 16, 2011

Very well located hotel, with beautiful rooms, extremely friendly people, excellent food and perfect service

  • Stayed January 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Labienus67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 14, 2011

As you drive in you are met by a delightful staff at the car and front desk. The hotel is extraordinary in terms of service and concern for their guests.

The rooms are attractive, comfortable and nicely appointed. The complimentary breakfast and wine reception are a plus and the room rates for this upscale area are terrific, but what sets Sankara apart is their care for their guests especially the pool area staff.

My only recommendation is for the team to make internet accessible on all levels.
I would 100% recommended Sankara to everyone.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank luciouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Property: Sankara Nairobi
Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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