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All reviews rooftop bar artisan restaurant top floor business hotel the club lounge westlands area great business sarit centre first floor business travel modern hotel westgate mall five star hotel excellent stay breakfast buffet is main restaurant shankar
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Reviewed November 15, 2017

A long overdue review. On a business trip earlier this year, our regular Nairobi hotels were fully booked, and we decided to try the Sankara hotel for the week. Apart from the great location, super comfortable room, it was the staff and service received that has made this our regular hotel of choice. After an initial misunderstanding, I was referred to the front office supervisor on duty that day, Rachel, to attend to the problem. She was exceptionally attentive and professional in not only resolving the issue on the day, but also continued to follow up with us for the rest of the week to ensure a perfect stay. A last-minute meeting room request was accommodated and well-prepared for. Special mention also to the breakfast staff for their attentive service each morning, to the friendly housekeeping team (receiving the Sankara 7 over the course of the week was always fun too!), and to the Graze restaurant crew for a great steak dinner. Since our visit, colleagues have returned for the fantastic experience of the Sankara (two sent me pictures in the last two weeks!). Completely converted :)

  • Stayed: July 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank 871keryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded November 16, 2017

Dear 871keryn,
Thank you for taking the time to review Sankara Nairobi. It is wonderful to see that we were able to convert you and your colleagues and make Sankara your preferred choice when you come to Nairobi. Thank you for mentioning the service offered by Rachel at the front desk, she will be commended for this. Thanks again for your wonderful review and we look forward to welcoming you back in the very near future.
Warm regards,

Krishna Unni
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017

I loved this hotel. My room was super comfortable, well appointed and nicely decorated. In fact, the whole hotel is well appointed. Definitely 5 star quality. I had breakfast and lunch at the main restaurant and the food was excellent and the service was friendly and efficient. If I go back to Nairobi then I'll definitely stay at the Sankara.

  • Stayed: June 2017, traveled on business
    • Value
    • Location
    • Service
Thank ainparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded November 13, 2017

Dear ainparis,
Thank you for taking the time to review Sankara Nairobi on Tripadvisor. It is wonderful to read that you rate our hotel very highly and will choose Sankara during your next trip to Nairobi. We look forward to welcoming you soon.
Warm regards,

Krishna Unni
Group General Manager

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Reviewed November 13, 2017

We were five people who went for dinner. All order three course dinner with wine. Filet steaks were very tender and juicy with a good taste. One was a bit disappointed by the tenderness of T-bone steak, but it had a really good taste. The restaurant personal was service oriented and kind. Good steaks, good ambiance and good service.

  • Stayed: November 2017, traveled with friends
    • Cleanliness
    • Service
1  Thank uballe2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded November 13, 2017

Dear uballe2015,
Thank you for taking the time to review Graze our signature Steakhouse at Sankara Nairobi. It is a pleasure to read that you and your friends enjoyed your experience with us. You comment about our T-Bone steak has been shared with our chef who will communicate the same with our suppliers. Thanks again for your review and we look forward to welcoming you back in the very near future.
Warm regards,

Krishna Unni
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2017

This was my fourth time staying at the Sankara. Each time has been a pleasure and exceeded expectations. I have found all the staff to be very helpful and customer focused. The rooms are very clean and well appointed. The breakfast isn't cheap - but very good with many varieties of food available. For me - a hotel can always have a "good day" or a "bad day" but with four straight excellent stays - I will continue to book at this hotel when in Nairobi

Room Tip: Nice workout room, pool and spa too
  • Stayed: November 2017, traveled with friends
    • Value
    • Rooms
    • Service
Thank RichG922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded November 12, 2017

Dear RichG922,
Thank you for taking the time to review Sankara Nairobi. It is wonderful to read that you had an excellent experience with us during all your stays. We will share your comments with the entire team and look forward to welcoming you back in the very near future for your fifth stay!
Warm regards,

Krishna Unni
Group General Manager

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Reviewed November 2, 2017

The Sankara staff are very friendly and always attentive to guests' needs. From the restaurant to the concierge and front desk staff, I felt that I was being pampered. The restaurant is convenient and provides a variety of delicious offerings. Arranging for taxi service and timely turnaround on laundry requests were all handled with a smile and desire to please. The accommodations are very modern and comfortable. No complaints. this is the second time I've stayed at the Sankara and will go back again.

  • Stayed: November 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank jmichaeldeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded November 5, 2017

Dear jmichaeldeal,
Thank you for taking the time to review Sankara Nairobi. It is a pleasure to read that you had a wonderful experience at our hotel and the staff played a huge role in your experience. We look forward to welcoming you back in the very near future. Thanks again!
Warm regards,

Krishna Unni
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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