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“Amazing!”
Review of Sankara Nairobi

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Sankara Nairobi
Ranked #8 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed August 9, 2014

My first stay at this hotel in East Africa & what a fantastic upbeat vibrant energy this place has! The staff was amazing and always smiling. They are professional, positive and have a very professional demeanor. The roof top bar is done very well and a must see. The hotel is like an upscale European modern hotel. The breakfast is fresh, delicious and has many different varieties of fruits, ethnic breakfast as well as Meats and cheeses.
Overall very happy and blown off by service. Only thing is I wish they had better rates for staying more than 3 days cause I would have stayed longer! A must stay experience for any one visiting Nairobi.

Room Tip: Any room is perfect!
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  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Zarinaj92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded August 24, 2014

Dear Zarinaj92,

Thank you for taking the time to share your review. We are happy to hear that you had a lovely stay. We do look forward to welcoming you back to experience our personalised services and the authentic flavour of the new Africa!

With Warm Regards

Moshi Perera, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 - 532 of 924 reviews

Reviewed August 9, 2014 via mobile

Convenient location in Westlands and walking distance to shopping centres. Well designed clean and safe. Food quality is very good especially for the event ( lee had hired the hotel for a family reception) Hotel facilities were all very good including gym and pool. Although the staff were friendly and helpful, the room service was extremely slow. Ordered room service at lunch time and the order took almost 2 hours to arrive and were still expected to pay for the meal! Was very disappointed with the room service.

Additionally the room hair blow dryer didn't work and requested a new one and took 30minutes to bring a new one. Service needs improvement.

Stayed: August 2014
1  Thank sid_wise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded August 25, 2014

Dear sid_wise,

Thank you for sharing your feedback from your stay. We appreciate your kind words about our location and facilities. Please accept our apologies for the lapse in service in our room service and handling of the hair dryer request experienced.This is not the level of service we are accustomed to offering our guests and in keeping with the Sankara standards. Your comments have been shared with the team to prevent such situations from recurring.

We do look forward to an early opportunity to welcome you back to Sankara to restore your faith in us. To this end, please do not hesitate to contact us on stay@sankara.com

With Warm Regards

Moshi Perera, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

Chef Joshua takes care of the pool side area and VIP lounge. Meals and appetizers have been absolutely incredible. He does custom orders that are not on the menu and is extremely attentive to his customers. Hotel in all has been fantastic, Chef Joshua's services has been the icing on the cake.

  • Stayed: August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Ricardo-roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded August 19, 2014

Dear Ricardo-roy,

Thank you for your kind review. We ​are happy to hear that you had a lovely stay and I will pass your compliments to Joshua for the excellent service. We do look forward to welcoming you back to enjoy more of Kenyan hospitality and Joshua’s specially made cuisines.

With Warm Regards

Moshi Perera, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

nice room, excellent service, nice restaurant, pool is very small and too cold to swim in - they should have it indoors instead, wifi connection was free but was very patchy and slow. the taxi service is safe and very convenient.

  • Stayed: August 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Spartacus666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded August 8, 2014

Dear Spartacus666,

Thank you for your gracious comments about our property. We have noted your feedback on the slow Wi-Fi service and would like to apologise for this lapse. Regrettably we did experience some downtime from our provider during your stay and the band width for the backup link we have is not as fast.

We do hope you will be visiting us in the future and allow us to exceed your expectations

With Warm Regards

Moshi Perera, General Manager

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Reviewed August 5, 2014

The Sankara is a top quality business hotel in the heart of Nairobi. The usual suspects of international travellers - Intercontinental and Hilton in Nairobi are disasters in comparison. The rooms are spacious and comfortable, service is prompt and the food is excellent. The roof top restaurant and bar is great - with a pool and a crooner in the evenings.

Room Tip: Overall rooms are good - I've stayed here twice. However, don't expect any view - its in the...
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  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank RahulSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded August 6, 2014

Dear RahulSG,

Thank you for your wonderful review; we are delighted you enjoyed your stay with us. We do look forward to welcoming you back for another experience at the stunning roof top pool bar to relax and unwind at the centre of Nairobi’s vibrant social and business life.

With Warm Regards

Moshi Perera, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2014

This is an amazing hotel. I was here for 5 weeks for business, and was originally going to stay at the Intercontinental, but after reading reviews on trip advisor I decided to look for alternatives. Purely by luck I found the Sankara. The rooms are beautiful, luxurious and modern. The staff are very helpful, the gym is modern. Room service is good and the roof top bar is pretty nice way to chill out after day in the office.

Stayed: August 2013, traveled on business
2  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded August 11, 2014

Dear Michael K,
Thank you for your kind review.
We are delighted that you found us and we do look forward to welcoming you back at the Sankara on your next visit to Nairobi to enjoy a little more of the Kenyan hospitality, unwind at our top of the range Sarabi Supper Club at the roof top while taking in the panoramic views of the city’s skyline.

With Warm Regards
Moshi Perera, General Manager

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Reviewed July 30, 2014

I stayed at hotel for one week in June 2014. Friendly and serviceminded staff. I used their car service (very good) to and from Airport. Hotel has several good reataurants. Pool is very small and located on high floor.

Room Tip: Select a room on high floor with view.
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  • Stayed: June 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank ARP_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this reviewResponded August 5, 2014

Dear ARP_11,

Thank you for your review on our property; and we do look forward to welcoming you back to experience our personalized service in your next visit to Nairobi.

With Warm Regards

Moshi Perera, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Romantic Hotel in Nairobi
Price Range: $204 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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