The Sankara is thoroughly modern and comfortable. The rooms were immaculate and turn-down service was well-done. Instead of a chocolate I was left a carved animal figure every night - nice touch. The restaurants and bars were pricey but the food was worth it. The local tour operator in the lobby was always full of ideas for trips. The spa was a very nice retreat, with a well-trained staff.
Warning: Use the hotel car service or have them arrange your taxi. I used the airport taxi service and was robbed on the way to the hotel. Possibly an inside job according to police. When I arrived at the Sankara their security chief took control of the situation, arranging for police to come to the hotel. The next day I had to go to the police station and someone from the hotel accompanied me. The receptionists, managers and security staff were all very supportive. They helped make a bad situation tolerable. Trust me, you will not get that type of response from all hotels in Nairobi. The Sankara staff get 5 stars for customer service.
- Official Description (provided by the hotel):
- Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more less
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- Also Known As:
- Sankara Nairobi Hotel Nairobi