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“Very nice sanctuary in the city” 5 of 5 bubbles
Review of Sankara Nairobi

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Sankara Nairobi
Ranked #11 of 164 Hotels in Nairobi
Certificate of Excellence
Sutton Coldfield, United Kingdom
Level Contributor
324 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Very nice sanctuary in the city”
5 of 5 bubbles Reviewed February 17, 2014

A lovely hotel, with great service meeting every business travellers needs. The only downside is that it feels a little modern and without any real African flavours, but there is plenty of that outside the front door.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 24, 2014
Dear Davidh 1977,

Thank you for your review on tripadvisor.

We are delighted that you found our facilities meets business travellers needs. The design was carefully undertaken to give the modern feel incorporating a feel of the New Africa. We do have an extensive collection of East African art and flavours subtly incorporated in various aspects of the hotel in art, sculptors and colours in décor to the turn-down Sankara Seven encompassing crafts of Africa.

Please do let us know what African flavours that you would have liked to see in the hotel. Your feedback will help us improve on our facilities to meet our client expectations.

With Warm Regards,


Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
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Paris
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed February 17, 2014

For years I've been staying at the Serena or the Intercontinental when on business in Nairobi but wanted to try the Sankara because I'd heard so many good things about it. And it is an excellent, world class hotel. It is modern, sleek, functional, with a solid lounge and restaurant selection and by far the best trained hotel staff I've come across in Kenya.

However, the gym is simply not up to international business hotel standards. It is almost an afterthought in a hotel where everything else from the decor to the service is world class. For serious business travelers like myself who spend up to six months a year on the road the exercise facilities are often the most important thing I am looking for in a hotel after price and location. The Sankara gym is small, has a very limited amount of aging, poorly maintained equipment, and no sauna or steam room and the pool is really not big enough for swimming laps.

It is unfortunate because everything else about this hotel is so well done, designed and thought out but I guess I'm back to the Serena when next in Nairobi.

Room Tip: The Firewalls on the wifi system are quite heavy. Call the IT guys if you are having trouble sending...
See more room tips
  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mpk17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 24, 2014
Dear mpk17,

Thank you for sharing your feedback from your most recent stay with us. We appreciate your kind words about our hotel’s overall design and ambiance, and trained staff.

I am sorry to hear that the Gym is not meeting your expectations. Please accept our apologies for the sauna and steam rooms not being operational due to maintenance during your stay.

We hope that you will be returning to the Sankara soon and we will look forward to you returning; for our facilities ambience and staff until we can find a solution to expanding our Gym offering.

With Warm Regards,


Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danbury, Connecticut
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 15, 2014

The Sankara property itself is beautiful, clean, and well maintained ... and the restaurant selections and Club Lounge service are very very good. The rooftop bar and pool are truly first rate. BUT, beware that the WiFi internet connections are severely throttled ... both in the Lobby area and individual rooms ... such that even common e-mail connections are slow slow slooooow. By the time you're able to connect with your VPN or gmail account, you'll likely get timed out again and again. The WiFi is free ... but the bandwidth is simply ridiculous ... a complaint shared the entire week of our stay by several of my business colleagues also staying at the Sankara. It's a shame that such a beautiful and service-friendly property has such limited and frustrating IT connectivity.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John0225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 17, 2014
Dear John0225,

Thank you for your review and the gracious comments about our property, the restaurants, the club lounge facilities, and the roof top bar - Sarabi.

We sincerely apologize that you experienced difficulty with internet connectivity throughout your stay. We did experience some interruptions from our Internet service provider the week of your stay.

Your feedback has been shared with our IT team, and we are currently looking at ways of improving the internet services further.

With Warm Regards,


Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 11, 2014

Been there with all my colleagues for dinner in Jan 14, I liked the ambiance, preferably to go with your Beau/Spouse, service was quick and food quality was good.
Would definitely like to visit again.

  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neerav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 13, 2014
Dear Neerav S,

Thank you for taking the time to review Sarabi Supper club.

We are delighted that you enjoyed the ambience and setting of Sarabi. I note that you enjoyed Sarabi on the 14th January which was a Tuesday. Every Friday and Saturday we have live music adding to the vibrant atmosphere and every Sunday we showcase a classic movie in the open air for a relaxing Sunday. We hope to welcome you back soon perhaps to enjoy some of the other options at Sarabi.

With Warm Regards


Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lusaka, Zambia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 6, 2014

I was in Nairobi over the weekend of 21 September for the Safari Sevens. Most people would remember that was the weekend of the bomb attack in Westlands and Sankara is a few kilometers away. However, we comfortably continued with our trip throughout. The staff from the front desk, to the restaurants, to the pool side bar, everywhere were fantastic and hospitable. The rooms are nice, airy and comfortable. I would recommend this hotel to anyone. The only two challenges I had were with security - they are neither the most polite nor the most subtle when deciding who is a security risk; and the smoking areas are either on 7th or 2nd floor and I was on 4th floor.

The incident I had with security was reported and was promptly and professionally dealt with

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kimani K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 11, 2014
Dear Kimani K,

Thank you for taking the time to write your review after your stay in September 2013.

We are delighted to hear that you enjoyed your stay with us; and that you felt both comfortable and safe at our establishment amid the tragic events at Westgate.

In view of the atrocious attacks, we took immediate action to heighten our already stringent security measures; and we sincerely apologize for any inconvenience caused by our security team during this process. You will appreciate that there was a great deal of concern on security immediately after Westgate. Your safety and comfort is our primary concern at all times.

We do look forward to welcoming you back at Sankara Nairobi very soon!

With Warm Regards,


Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
the3rdrock
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

Solid business hotel. Not quite 5 star, but probably a solid 4.5 stars. Could be anywhere in the world, to be honest, other than the odd African picture or carving.

Had a few issues on inconsistent service but each time I complained they did something to make up for it which is as good as one can expect I suppose. This would range from not picking up my shirts for pressing (got one pressed for free) to house keeping chucking away my contact lens case (they replaced it but after I called and chased a few times) to various other things.

Acceptable gym, excellent spa with a simply outstanding massage from the Indonesian masseuse. Roof top pool is small - more for show rather than swimming in. But the pool bar is excellent at night for relaxing on a Fri evening. Great friendly vibe, good cocktails, good band.

The room service menu is rather limited - do pop out to the restaurants on the 1st floor and roof top - you get much more choices. You might also be able to ask for food to be delivered to your room - I didn't test this.

Overall I would stay here again given their efforts at service improvement. Well done.

Room Tip: Avoid rooms directly below the pool bar or near the pool bar.
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bonoglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 7, 2014
Dear bonoglobetrotter,

Thank you for taking the time to write your review dated 3rd February 2014.

We sincerely regret the shortfalls and inconsistent service that you experienced during your stay with us; thank you for your feedback as this will go a long way in helping us improve on our services that we provide to our guests.

We look forward to hosting you again at Sankara in the near future.

With Warm Regards,

Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 31, 2014

We stayed in this hotel two nights (not consecutive) and had positive experiences both times. The staff if friendly, although had a little trouble understanding English. I was traveling with a friend (another woman) and we had requested two bed. After sending us to two different rooms (both with one king bed), we finally gave up and slept in the same bed. The bed was large and comfortable, so really not a problem!
We arrived late the first night, and were able to get room service - one of the best Indian meals I've eaten.
The location is good, although traffic can be bad in Nairobi at any time of day. We did not have trouble getting to the airport, as long as we allowed enough time.

  • Stayed August 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nic110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 7, 2014
Dear Nic110,

Thank you for taking the time to review our hotel.

We are always pleased to have feedback from our guests to review and improve the services we offer. Please accept our apologies for the incorrect allocation of bed preference on this visit.

We do look forward to welcoming you back at Sankara Nairobi very soon.

With Warm Regards,


Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Property: Sankara Nairobi
Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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