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“Fantastic” 5 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
Ranked #10 of 156 Hotels in Nairobi
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic”
5 of 5 stars Reviewed July 23, 2013

This is a fantastic hotel. Great rooms, great staff and good food. I would not hesitate to recommend it for business travel. A world class business hotel.
The staff were extremely proactive. My airport transfer was slightly delayed and there was numerous apologies by many folk for the inconvenience, which was really minor.
The room is spacious, a proper good desk to work at, free broadband and quick room service.
The bar and pool on the top floor is a very chic modern space.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fb399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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699 reviews from our community

Traveler rating
    392
    220
    47
    22
    18
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Lagos
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 22, 2013

I spent a night there 2 days ago on Saturday 20/7/13 en route for Lagos the next morning. Check in was fast and efficient. Bellboys were on standby for luggage. Rooms were modern and well equipped(for a standard room), beds were super comfortable, pillows were the best I ever had in a hotel. They form any shape you want them to. We each got a basket of fruit in our rooms. Room service was fast. Food was delicious. Check out was fast after a delicious breakfast as early as 6am in the restaurant which had an open plan kitchen. Very modern and clean hotel. Worth every shilling!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank jumsie06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kabul
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 21, 2013

This hotel was recommended to me by a friend, and I was extremely happy. The hotel is located in a great neighborhood and is easy to get to (traffic in Nairobi is horrible, but you can't blame the hotel). As an international traveler, the Sankara lived up to my standards for a first class hotel. The bed was extremely comfortable and the staff were extremely helpful. I would recommend this hotel to everyone.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jordan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bourgoin Jallieu, France
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 15, 2013

I stayed two times in Sankara. Very nice hotel. Personnel is friendly and always willing to assist you. Room are well designed even is the surface is a little bit under what should be for this category of hotel.
Breakfast buffet is awesome with very good products.
Only two points of complain:
1) When I was there AC in the gym room was not working and it was more a sauna than a gym.
2) Internet problem due to strange security certificates.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Scalpy38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, Manager at Sankara Nairobi, responded to this review, July 20, 2013
Dear Fabrice A,

Thank you for taking the time to write your review dated 15th July 2013 and for your positive compliments about our service, staff, breakfast and our spacious rooms.

We're sorry to hear that your experience with our internet service was not to your expectation. However, sometimes some of the settings of network cards configured by company's system administrator could also block some sites.

Furthermore, we have taken note of your comments and are happy to let you know that we have now reduced some of the security restrictions that could possibly block some sites.

We have also noted that our AC in the gym was not working during your stay with us, we are happy to let you know that the problem has been rectified and the AC is fully functional.

We look forward to welcoming you back at Sankara Nairobi soon.

With Kind Regards,


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 13, 2013

Weather you are on business or on an exploratory leisure stay, this hotel is a inland of service and luxury in the city.

Attention to detail is there, staff are friendly, capable and in the know.
Rooms are spacious with as good views as you can get in this city (although the hotel is only 7 floors there are no tall building around obstructing the view).

Bathroom deserve a special thumbs up, as it is large and combined with the wardrobe space which increases its functionality. Rooftop pool bar is ok, although quite scarce in space. Executive club is great with nice views.

Room Tip: try to get a room on the higher for a better view
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cosmopolice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 4, 2013 via mobile

Food is out of this world - separate room for desserts! Service is so prompt they attend to you before you ask. Brought me a complimentary cake to my room on the eve of my birthday. Truely top of the list for luxury and decadence.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Svheerden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harare, Zimbabwe
Level Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed July 2, 2013

Was not staying there and once again ate at the restaurant with three guests. Was put to shame by the speed of the service which marred an otherwise very good selection on the menu. One of my guests was served with the wrong food and got no apology from the manager. We spent over two and a half hours, most of it waiting and each one of us had only ordered a two course meal and two of us had vegetarian dishes. We had to find the waiter to settle the bill.
This was not even a busy night.

For those with better luck- order food the minute you sit down and expect a long wait.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
1 Thank Kufunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, Manager at Sankara Nairobi, responded to this review, July 6, 2013
Dear Kufunda,

Thank you for taking the time to write your review dated 2nd July 2013.

We're sorry to hear that your experience was not to expectation at our Artisan restaurant and we did not deliver the standards we are accustomed to. Please accept our sincere apologies for the laps in standards.

We have furthermore raised this concern with our food & beverage manager in order to ensure that a corrective plan is put in place to avoid a recurrence in future.

We do hope that afford us an early opportunity to restore your faith in the Sankara Nairobi soon. To this end please do not hesitate to contact us so that we can take care of all your requirements personally.

With kind regards,


The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Property: Sankara Nairobi
Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#11 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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