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Sandton Palace Hotel
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Reviews (23)
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19 - 23 of 23 reviews
Reviewed April 13, 2012

I have been there twice before. The location is easy to access, though non-residents need to take caution along the street leading to it in terms of security, if on foot. Can be accessed by a cab though. I loved the receptionists, friendly, helpful.

Restaurant is great, great service, good food. Rooms are big enough, beds are huge and comfy for a single room.

Nice sliding windows.

Bathroom is clean and sizeable, with hot water throughout..Has a safe in the room, the entrance door has a safety chain.

Two lounge chairs in the single room is a plus and with a dressing table.

Just need to check the shower curtains, a bit too long, messes up the bathroom. Hotel rates are good.

I love it. Too bad I lost the photos.

  • Stayed: February 2012, traveled solo
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Thank StellaNR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this reviewResponded January 27, 2016

Dear Stella,

We are glad that you enjoyed your stay in our hotel.

It is good that you have noted our convenient location like most of our customers, and the facilities in our rooms which make them 'above average'.

We have since dealt with the issue of the shower curtains and assure you of clean bathrooms.

We look forward to your next visit.

Kind Regards,

Monica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2012

This is not the hotel for anyone desiring a luxury stay, but it is perfectly safe, the staff are nice, and the rooms have free wi-fi and a television, and the bedding is satisfactory. It is located on a somewhat ominous-looking street in the business section, so probably not the best choice for first time travelers to Nairobi unless you are a bit adventurous. But if you are not fussy and want a good price (I negotiated a $60 price), and you just want a bed and somewhere safe with wireless, this is a good choice. The restaurant downstairs is surprisingly good (though I was approached by a prostitute in the bar). I feel completely safe here.

  • Stayed: January 2012, traveled on business
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Thank GOfifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this reviewResponded January 27, 2016

Dear GOfifer,

We appreciate your feedback.

Even though Sandton Palace Hotel is a budget hotel we always strive to provide luxury and comfort to our customers.

We have also put measures in place to ensure our customers' security and privacy.

We hope you will visit us again.

Kind Regards,

Monica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2011

We were charged $80 for the room and breakfast and this felt overpriced for what it was. The room was grubby (more than others in Nairobi in the same price range) and there was only a trickle of water coming out of the bathroom tap, and no water at all for the shower. Although I am sure that the bedding had been changed it looked as though it hadnt!
In our experience there were better hotels in Nairobi for a slightly lower price. However, on the plus side the breakfast was good.

  • Stayed: July 2011, traveled with friends
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1  Thank terark99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this reviewResponded January 27, 2016

Dear Guest,

Thank you for your stay in our hotel.

Kindly be advised that we have since upgraded our rooms and all our rooms have running hot water. We have always changed the beddings daily and ensured that we exercise the highest hygiene standards.

We are glad that you enjoyed your breakfast and hope that you will visit us again.

Kind Regards,

Monica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2011
Google Translation

  • Stayed: August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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