I planned to stay at Upper Hill for five nights but left after two. The buildings and location were great, with very nice hot showers outside and comfortable beds in the tents. However, the food was inconsistent and a little pricey, and I had two major problems with this accommodation. First, I asked for a second blanket as a result of being a little cold the first night and was informed that they had no spares and would not take one out of another tent for me, despite the fact that only 2 of the (roughly 15) tents were occupied and it was 9PM at night. Second, I was woken up early both mornings by staff carrying out construction, and the consistent barking of three or four dogs, one of which was fenced in. I appealed to the staff at the reception desk to deal with the dog but they were unwilling. At this point, I asked to speak to the manager, who was then unavailable and un-contactable on her phone for the next two hours meaning that I was unable to communicate my disappointing experience to her before I left. This place has a lot of potential, but they need to improve their customer service and control the dogs better.
- Also Known As:
- Upper Hill Campsite Hotel Nairobi