We stayed here before and after safari. It is a basic 2 star hotel - nothing better, nothing worse. It is clean, comfortable and has hot water. Food in restaurant is OK but most things on the menu aren't available so have a second choice ready.
Rooms on the garden side are better - better outlook and quieter, although we had no problems with our room overlooking the pool.
However, the front office staff need an attitude adjustment and be reminded that they are there to provide service to us, not the other way around. One evening, I asked for an iron and ironing board as I wanted to press something that had been in my bag for weeks. It was delivered after about 20 mins - no complaints so far.
However, they didn't tell me that it was the only iron and ironing board they had and that they ended it back. UNTIL 5.45am the next morning when the phone range demanding that I give it back to them. Yes, they woke us up - we had just gotten back from safari, was sleeping in a bed for the first time in 2 weeks and was needing sleep and a sleep in. I was obviously not impressed! So I told them they would have to get it later as we were still sleeping. 2 minutes later someone was banging on our door demanding the ironing board and iron back!!
I'm sorry - this is dreadful behaviour by any hotel. I hope management take note and provide some more customer service training to their staff.
- Official Description (provided by the hotel):
- Nairobi is the capital and largest city of Kenya. The city and its surrounding area also form the Nairobi Province. The name "Nairobi" comes from the Maasai phrase Enkare Nyirobi, which translates to "the place of cool waters." However, it is popularly known as the "Green City in theSun." Location: Sentrim Boulevard is located at the end of Nairobi’s Harry Thuku Road, an oasis of peace and quite with beautiful manicured gardens and lawns. There are 70 rooms in 2 stories. The main guest area consists of the reception, lounge area, Restaurant and bar. The Mezzanine floor has the conference facilities. ... more less
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