In late 2011 I wanted to change hotels and after checking out from Sentrim 680 which was mediocre, I decided to check in at Sentrim Nairobi Boulevard because I had two more days before flying back to the US. I thought the location was better than the city center but the service was even worse. The front desk clerks were so clueless whenever we had a problem and they didn't seem happy at all. One of the guests I got to meet was charged extra because her friend came to her room to hang out before travelling to Lake Nakuru the same day. I was very shocked when a Kenyan national who was hanging out with us told us that under the new management, the women employees were not hired because of their qualifications and that left a lot to our imagination especially when the national said that those who didn't comply did not last long as employees. When the Kenyan national also mentioned how little these employees got paid - about $170 a month working 12 hours a day I understood why they seemed sad and not so helpful. I also understood when the national mentioned that the employees often "pocketed" the extra charges from guests themselves. All I know is that in the earlier years the Boulevard Hotel and 680 were better hotels than they are today and I WON'T be going to any of them on my next visit to Kenya because they don't care about their guests.
- Official Description (provided by the hotel):
- Sentrim Boulevard is located at the end of Nairobi’s Harry Thuku Road, an oasis of peace and quite with beautiful manicured gardens and lawns. There are 70 rooms in 2 stories. The main guest area consists of the reception, lounge area, Restaurant and bar. The Mezzanine floor has the conference facilities. There is a swimming pool and tennis court for your relaxation and enjoyment. For meetings, conferences and family gatherings facilities are readily available. ... more less
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