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“Wow”
Review of Ole Sereni

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Ole Sereni
Ranked #16 of 164 Hotels in Nairobi
Certificate of Excellence
Mornington Peninsula, Australia
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Wow”
Reviewed June 30, 2014

This stay was a gift from my Dad after spending a few months in Kenya, this place was like an oasis. Incredible food, great service, clean and oh so luxurious rooms. It was just amazing. I loved every minute. Breakfast had a huge selection and every bit of it was delicious. It's expensive, but if you've got the money it's worth it.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, July 1, 2014
Thank you for sharing your positive review.

I am glad your Dad chose us to offer you a memorable experience.

Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (364)
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English first
Dar es Salaam, Tanzania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2014

the only thing that is going for this hotel is location. overpriced, dirty room (food from previous occupant on floor), open plan room, water marks on bathroom tiles, poor service (took half hour to check in), for this kind of money expect much much more..

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rupen_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, June 29, 2014
Thank you for sharing your feedback.

We would like to learn more about your negative experience.

Please allow us to contact you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 23, 2014 via mobile

The eagles bar on the 4th floor of the hotel offers amazing views of the national park. And if you're lucky may be a few gazels or giraffes as well. The wine and cocktail collection is amazing. The place really has its charm during the sunset hours !

Stayed June 2014, traveled on business
Helpful?
Thank AdiSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, June 29, 2014
Thank you for taking time to give us your positive review.

Eagle's is truly a treat for any diner especially with the breathtaking views it offers.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
366 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed June 19, 2014

It's a nice hotel, though currently facing a highway under construction. The rooms are nice though a bit compact. The service is good. It's well located if you want to get to the airport while avoiding the traffic.

Room Tip: Ask for a room facing the national park
See more room tips
  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjay0123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, June 23, 2014
Thank you for taking time to give us your positive feedback.

We do apologize on the noise pollution from the roads construction. We believe its a month or two away from completion.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 16, 2014

Great place at a nice location. Good for relaxation as well as business. Good food, friendly staff, great view of Nairobi National Park. Overall a great place to have some fun with friends or family.
We are regulars at Ole Sereni.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AshlyJacob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, June 23, 2014
I thank you for taking time to give us your positive review.

It's always good to hear from a satisfied guest and moreover that you are our regular.

We will continue to deliver better service on your future visits and look forward to welcoming you back.
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New Delhi, India
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 15, 2014 via mobile

This hotel has an amazing location sharing a fence with Nairobi national park. Sit at the open air restaurant and you will most likely see some wildlife, most Ostrich but if you are lucky Giraffes as well. Good food, good service. Hotel will also arrange a game drive for a price.

Stayed June 2014, traveled on business
Helpful?
Thank Amolfromdelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, June 23, 2014
Thank you for taking time to give us your positive review.

I am very pleased to learn that your stay was memorable.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
269 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed June 6, 2014

Driving past this hotel I didn't think much of it but once we got inside it was beautiful.
I stayed here for 1 night with my sister and my dad as our flight to Tanzania left very early the next morning.
We ate lunch and dinner in the hotel and both were very nice.
The buffet lunch had lots of variety and the balcony had a nice view over the game park.
Staff were very friendly and helpful.
Rooms were very clean and quite roomy i though. Everything was well stocked and the tv had a good variety of channels. Not a lot of sound proofing though, I could hear the people next to us and above us all night but it didnt bother me too much.
The gift shop was very good as well. Not overpriced and still had a good variety of knick knacks for sale

Room Tip: Ask for one that overlooks the game park. Its nice to look out the window and see something run past
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, June 9, 2014
Thank you for sharing your positive feedback.

We are in the process of installing sound proof windows.

I am truly pleased to hear that your stay was pleasant and we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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