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“Kenyan palace” 5 of 5 stars
Review of Ole Sereni

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Ole Sereni
Ranked #17 of 156 Hotels in Nairobi
Oslo, Norway
1 review
“Kenyan palace”
5 of 5 stars Reviewed February 16, 2014

A very clean five star hotel which brings to life five star brilliance that seamlessly blends city life with the rugged splendour of the wild. we enjoyed the view of various wild animals from the best big five restaurant,the water hole bar and the Ngong pool bar. On dinning,Eagles grill room is the best.
Thanks for your services.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mysck234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, February 17, 2014
I sincerely Thank You for giving us the highest of accolades by describing us an KENYAN PALACE.

It is our constant endeavour to offer the finest of Kenyan Hospitality and I am thrilled to learn that you experienced it.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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983 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Hamburg, Germany
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 11, 2014

In January, I stayed my 2nd time at Ole Sereni Hotel. With the experience made in August 2013 I booked a slightly more expensive Deluxe room facing the park (south) because last time I stayed in a regulare room (facing North) and was annoyed very much by road construction which will still take at least a year until completed. So beware booking a room there - it's noisy!
The Location with view towards park is very nice, you sometimes even spot game and small pool on terrasse as well as the food is good.
However, staff especially at front desk lacks professionalism and the so-called Security guards take advantage of their position to approach guests or their visitors inappropriately or don't allow them on the public hotel premisses. So I recommend the hotel Manager pays a closer look on what security does and if they really function according to Hotel guests' interests... Hope next time, if I return, I will see better behaviour.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank luz1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, February 16, 2014
Thank you for taking time to give us your constructive feedback.

I have taken note of the point you raised on the security personells service delivery.

This will be addressed right away.

I look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed February 10, 2014

I pass through Nairobi every three months and often stay overnight when I do. I used to stay at the Ole Sereni. However, their customer service is extremely lacking, and they are never willing to accommodate customer requests. At best, their hotel desk staff (waitstaff specifically excepted and very friendly) could be described as aloof, bordering on rude. Moreover, they charge an unwarranted premium over comparable convenience hotels, such as Eka, Boma and Panari. I was always willing to ignore this for the convenient location, but no longer.

For example, I recently referred a colleague to this hotel for a weekend getaway, and I recommended a room overlooking the park which has always included the breakfast buffet. Instead my colleague was given a room overlooking the construction pit on the street side of the hotel, and apparently breakfast was not included, because it was an online reservation. Despite numerous discussions with the hotel manager, he refused to allow any flexibility in the supposed online booking policy. I even wrote the Management giving them a chance to influence my opinion before posting this review, yet they didn't even have the courtesy to respond.

It’s clear that the premium Ole Sereni charges is not worth the expense.

In short, I’m extremely disappointed in the Ole Sereni's service and I will never stay there again. I'd give them zero stars if that were an option.

Incidentally, you can always stay at the Eka hotel for $80 less right next door. The hotel is not as big, but the Eka service is excellent--and it includes an outstanding breakfast buffet.

  • Stayed September 2013, traveled solo
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
2 Thank GrownupTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, February 11, 2014
I thank you for taking time to give us your feedback.

My profound apoligies on the inconveniences you have faced with us as Ole-Sereni surely stands for far superior service delivery.

Please allow me to contact you to understand your complaint better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maribor, Slovenia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 3, 2014

Great place with perfect location and service ! The staff really knows why they are here, they help you in every direction possible. Yes, the price is a little high but there is no hidden costs and the service is on much higher level.

Room Tip: Try to get room overlooks on the National park
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank igospo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, February 5, 2014
I thank you for taking time to give us your positive review.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zürich
Level Contributor
79 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed January 30, 2014

ok, it's not city center and just a bit too close to the busy highway, but it's a perfect place to overnight just after an evening arrival or before a next day's departure on safari. The location at the fence of the Nairobi National Park is interesting, and the Bar, Restaurant and Pool Deck is superb. The accommodation is stylish and comfortable and the food and service great. A lot of local guests show this is a place to be and not only a tourist trap.
We had a wonderful breakfast with a rising sun over Nairobi National Park, with delicious food and very friendly staff - what else do you need.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank londolozi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, February 1, 2014
I thank you sincerely for taking time to give us your positive review.

Nothing pleases us more than hearing from a satisfied guest such as yourself.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 29, 2014

The hotel is situated perfectly for me as I travel to Nairobi for business, so it is close to the airport & the office, you want to avoid traffic in Nairobi!
The food is fantastic and the new private dining room is fantastic and the food/service in the private dining room is excuisite! An absolute treat & high!
The reception service is not the greatest, it is slow, incorrect credit cards are refunded (???) and you often have to explain your request a couple of times.
My room rate was excluding breakfast and I found it totally ridiculous to pay KSh3000 (US$35) for a full breakfast, continental breakfast was ok at KSh1400 (US$16).

Room Tip: I had a room facing the road construction, but had no noise issues at night. It might be better to g...
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank FrancoisK71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, February 1, 2014
I thank you for taking time to give us your feedback.

I am pleased to learn that you enjoyed our culinary experience apart form the service delivery at the reception. We will address this right away.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed January 29, 2014

Nice and comfortable hotel. Very well designed. Great food. Nice view from the restaurant and terrace, makes you forget that you are in a big city. Convenient for airport but quite far from town. Construction works were going on next door. It did not disturb, but may change the setting.

  • Stayed December 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank nada30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, February 1, 2014
Thank you for taking time to give us your feedback.

Its always a pleasure to hear from a satisfied guest.

We do however apologise on the roads work which is soon coming to coompletion.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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