This hotel is in a great location, right next to the national park. The rooms are basic, but clean and without problems.
The restaurants serve good food and it's not too expensive.
The only real gripe is with the reception staff who really don't seem to know what they're doing. Both checking in and checking out were painful experiences, with "computer problems" blamed on both occasions. I had to leave without my bill as they were unable to resolve in time and had to call "IT" - who never came.
This hotel could be so much better if the right calibre of people were employed - or appropriate training given to existing staff
All around the hotel was building works, so very noisy and dusty when I stayed.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi