These guys almost ruined our anniversary dinner.
Despite reserving a table for two (and a baby) earlier that afternoon i was surprised that the hotel did not book accordingly and what I had planned for my wife was not to be.
Instead i was told that i called the wrong phone line, the one i used was reserved for Gourmet Club members exclusively. i found this absurd because i spoke to a lady for almost 3 mins and she didn't mention this when i made the reservations. i was lectured that i should always get a name. I really kept my cool; didn't want to make the situation worse. I had earlier cancelled my reservation at a neighboring hotel and also wanted to avoid traffic. The hotel had also been given high marks by a friend, i had been there once before but was disappointed by the food; the chef even changed the meal after we complained.
My problems didn't start there; the parking lot was full and i was directed to a swampy area of the hotel, There were slots available that were marked reserved; i was informed that they were for management (at 8PM?) Luckily i got one after a lady pulled out.The slots were still empty when we left around 10.30 pm, looks like 'the management' didn't show up that evening.
The meals were average and we had to wait almost 10 mins to get the bill despite the fact that i sent 3 waiters for it.
We cancelled the reservation for the night. (ok we were not even booked so that can't qualify as a cancellation).
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
- Reservation Options:
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi