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“First-Class Excellence” 5 of 5 bubbles
Review of Ole Sereni

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Ole Sereni
Ranked #16 of 161 Hotels in Nairobi
San Clemente, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“First-Class Excellence”
5 of 5 bubbles Reviewed December 18, 2013

My travel agent booked this hotel for me for an overnight stay before flying out the next day to the Maasai Mara. The hotel was designated as “Medium Class” on my travel documents, so imagine my surprise upon entering this elegant, Western-style hotel close to both the international airport (Jomo Kenyatta) and the local airport (Wilson Aerodrome)! Beautiful reception area—including a “welcome drink”—with attentive and friendly staff; and, a world-class dining room featuring all types of food (European, Indian, American, etc.) to satisfy every taste. Service was not great, but all the staff in the dining room was friendly and I always got what I wanted eventually. My room was spacious and comfortable enough for one person and tastefully decorated and I even had a nice sunset view—though it overlooked the rabid construction in the area). Overall satisfied with my stay and I would return there again.

  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rochelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, December 19, 2013
I thank you for taking time to give us your positive review.

I am very pleased to learn that your short stay was a pleasant one.

We however do apologise on the service delays you faced and we are addressing it right away.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,115 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Southampton, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed December 6, 2013

This hotel is very clean in comparison to other hotels in the area and it is very secure. The Resturant and bar staff are so friendly but at times the service is slow but nothing major. Some of The reception staff seem stressed all the time and not very friendly. With that's said it is a very nice hotel not one of the best but very good considering the local area

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AlwaysAwayA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, December 6, 2013
I thank you for taking time to give us your reviews.

Thank you pointing out the service delays which we will address right away.

I look forward to having you with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

The Ole Sereni is a nice hotel close to the airport and located on the edge of the Nairobi NP. We used this hotel to spend our last night in Kenya and eave to the airport early morning for our flight back home. For that purpose this hotel is great.

They have a couple of good restaurants that aren't too expensive. The food taste very good.
The rooms are not big but hey, you only come there to sleep. It is decorated very nice and the room is nice and clean.

Since we left the hotel before breakfast we ordered our breakfast on the room (with no extra costs). They were nice on time with the breakfast and the taste was also good.
Check in and check out went very smoothly.

Overall this is a nice (transfer) hotel and perfect for your first and/or last night of your holiday or to use as a business hotel.

Chantal & Remi

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chantalremi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, December 6, 2013
I sincerely thank you for taking time to give us your positive feedback.

I am very pleased to learn that your stay was pleasant.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 29, 2013

Thanks to the General Manager, Ghulam Samdani and his courteous staff we had a wonderful Thanksgiving dinner prepared by Executive Chef, Kevin Baron, Kevin prepared a Thanksgiving turkey with all the trimmings we would have expected from a family dinner at home. He prepared an area near the pool and six US Service members joined us in the beautifully set traditional American event, It was a great opportunty of my wife Kathy and I who have been living in Africa for two years now, to meet other Americans.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, December 1, 2013
I sincerely thank you for taking time to acknowledge our efforts.

Thanksgiving is a landmark day in the American calendar - A day to spend with Family & Friends.

We are very pleased that we were able to add value of this day during your stay with us.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Purrmerend
Level Contributor
410 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 bubbles Reviewed November 28, 2013

If you have a room on the park side, it;s not too bad, but if you are sleeping, more like trying to sleep on the other side, it's terrible. They are building new highway right next to your room. The windows don't close properly, do I need to say more. I would give this hotel a pass and move on.

Room Tip: try to get room on the park side
See more room tips
  • Stayed November 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank zimof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, December 1, 2013
Thank you for taking time to give us your review.

My profound apologies on the noise pollution from the roads. To kill this issue, we are in the process of installing 'Sound Proof' windows across all guest rooms.

I can assure you that your future stays will experience a noise free envorinment.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaford
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 27, 2013

We recently spent 4 nights at this hotel, and found it very convenient for the international airport, though Wilson whilst close can take quite a while on a busy traffic morning! We liked the rooms on both the park side and the city side, and surpisingly with the massive road construction on the city side we were not bothered by noise.

The food was good and the general standard of service excellent, the only exception being the archaic and incredibly long winded check in and check out, also the dreadfully slow service in the bar at lunch times. This can you can almost forgive as it is all accompanied with a huge smile

Room Tip: Park side very nice but dearer
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mick404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, November 28, 2013
Thank you for taking time to give us your feedback.

I am very pleased to know that your stay was memorable.

We have noted your concerns on slow check-in and service in the bar. These will be addressed right away.

We look forward to welcoming you back,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Kenya
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed November 26, 2013

The hotel has great ambiance, tastefully decorated and the staff are excellent and very friendly. I felt welcomed and was treated very well.

The food is amazing, lots of variety and very tasty. Good job.

The restaurant overlooks the Nairobi National Park and this gives the hotel a feel of being in the wild yet it is right in the city. It was good to see some Giraffe in the distance.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lifession
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, November 28, 2013
I thank you for taking time to give us your positive reviews.

I am very pleased to learn that you felt the warmth of our hospitality.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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