Having left the Boma Hotel to try something new, I was disappointed to come to Ole Sereni. More expensive than Boma, with a room half the size, little amenities, cramped this hotel is definitely NOT worth the $300 (please don't fork this over for a park view, not worth it, go on a safari).
Adding to the experience is that I have a Kenyan girlfriend and we of course checked in together earlier this day. Went out at night only to be questioned by security upon returning.
As Lacie8, commented below, I had the same experience. Overall unless you're 'Mzungo' you will not be able to walk around freely without the suspicious eyes. Disgusting stay, wouldn't recommend this to anyone, even at half the price. Especially watch out for the security 'Augustine' who under the false pretense of 'I just want to see if you're double booked so tell me your room number (HAHA)' wants to nose around your business even if it's your wife or girlfriend of a different color, I guess at $300/night we deserve to be interrogated. It shouldn't even matter who goes to your room if you pay for two people especially at the ridiculous cost.
On the bright side, the workout facilities are quite nice, but you can get that in many other hotels, cheaper and for a better value. The pool is okay, but comparing to somewhere like the Boma (10-15 min walk away) really not worth it. Agnes at the front desk was as helpful as can be and a shining star.
Front desk is in the middle of the hotel so after you go up the first stairs and about 20 M down the hall or so. We brought our bags in ourselves and was not offered any help at any point even after check in, maybe they were too busy to bother with a local.
The room itself had bits of food under the fridge, the AC remote was under the bed and took time before we found it or realised there was even a control, rooms are quite small and cramped, no slippers were in the room as advertised (booking.com). It features a french balcony, which means the window opens but there is no room to go outside.
Just so you know where I'm coming from. I rated a 2 star guesthouse here in Nairobi 5 stars because of the level of service they offered for the rate of $30/night. For 10 x the price at Ole Sereni had me wishing I was back at the guesthouse.
I would never, ever stay there again. I am guessing most of the reviews are from others that have not stayed in other places in Nairobi or though that this was the best the city offers.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi