We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Inquisitive traveller” 4 of 5 stars
Review of Ole Sereni

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ole Sereni
Ranked #18 of 156 Hotels in Nairobi
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Inquisitive traveller”
4 of 5 stars Reviewed August 21, 2013

I stayed at the hotel from 17/08/13 & checked out on 19/08/13.
I contacted reception prior to my stay & spoke to Andrew who palmed me off to Reservation where Titus was a bit more helpful.
I resorted to booking through my travel agent in the end as it seemed easier.

My lovely appointed room on the 3rd floor overlooked the watering hole.

Despite Babysitting been included in their services, I was informed by housekeeping/reception of no such service.
On my last evening, Shadrack overheard my suggestion & promptly advised of availability of a sitter should one request in advance????
I was confused as to whether it is an offered service or not.

The Sunday Buffet was SPECTACULAR!!!
Children under 10 eat for free which is a great incentive for families.

Some staff were a bit over familiar for my liking.
I may be a fellow Kenyan, but I'm still a paying customer.

Overall experience was good.
I would stay at Ole Sereni again.

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Shuggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, August 22, 2013
Thank you for taking time to give us your reviews.

My sincere apologies on the absence of 'Babysitting Services'. We do not offer it at this point but we are exploring options.

I am pleased to know that your stay was comfortable apart from the staff's casual behavior which is not tolerated. We will address this right away.

We look forward to welcoming you back home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,013 reviews from our community

Traveler rating
    312
    414
    171
    65
    51
See reviews for
116
218
60
444
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
West Lafayette Indiana
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 19, 2013

Stayed here the night before starting off on safari, and again had a day room upon return from safari. Pros: very nice accommodations, free access to computers/internet, breakfast included with our room - good food, view over the Nairobi park even though we saw no animals, nice ambience in common areas. Cons: very expensive buffet lunch, which we had with our day room (not included so we paid ourselves) - an astounding $37 each! Service just to get drinks in the restaurant was very slow. Overall happy with our stay and would recommend. No real idea of "value" as the rooms were paid for as part of an overall package.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank cateyesinthemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, August 21, 2013
I thank you sincerely for taking time to share your feedback.

I am pleased to learn that your stay was pleasant on both occassions.

We will surely revisit our buffet pricing as you pointed out.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
140 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed August 19, 2013

We had a lovely stay here. The rooms are what I would consider a standard American hotel style. Somewhat small but very comfortable and clean. The restaurant serves an elaborate buffet-pricey, but pretty good. You can also get sandwiches and bar fare at the cafe if you don't want to stuff yourself. The pool looks out over the game preserve. The gym is actually quite nice for a hotel gym. The gift shop has similar items to what you can find at the roadside "curio shops" for MUCH better prices.

Room Tip: ask for a room overlooking the park, otherwise you will face highway construction (at least at the t...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank EmilyB6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, August 21, 2013
Thank you for taking time to give us your positive review.

I am very pleased to know that your stay was pleasant. It is our constant endeavour to ensure we offer the finest of comforts to our guests.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
3 of 5 stars Reviewed August 14, 2013

I stayed here during a business trip across East Africa in June/July.
Given its proximity to the airport, I have used this hotel before for a quick overnight before catching an early flight the next morning. On this occasion, however i was very disappointed.

Firstly, when booking the room in person, it seemed as if the staff didnt want my business! I was rudely received and brushed off by the male receptionist (cant remember his name). Rather than taking my details or even checking availability, he told me its too late, come again in business hours!
Secondly, i only wanted a comfy bed to rest my head before heading out in the early hours. Instead i was given a "superior" room, which was 2 rock hard single beds pushed together!! One matress was even higher than the other!
I did complain, and admittedly a member of staff tried to find an alternative, but all the other rooms were the same.
I barely slept that night, and felt like a zombie during my meetings the next day. Not ideal for a business stop over...
I would have given it a lower rating, however, I entertained some guests at the fine dining earlier that week, which i do recommend!

Room Tip: Make sure double beds ARENT 2 single beds pushed together
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Zam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, August 19, 2013
Thank you for taking time to give us your feedback which I truly appreciate.

Our sincerest of apologies on the lapses you faced during your stay. Ole-Sereni truly does not stand for these standards and we have take it up with the concerned staff member.

We are in the process of addressing the hard mattress issue and i can assure you that your future travels will experience a superior product and service levels.

May i please request you to reconsider our services during your future travels to Nairobi.

I look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed August 13, 2013

We selected Ole -Sereni at the last minute and were very happy with our stay of one night. We arrived quite late at night so it was a relief that check in was quick and the restaurant was still open. Some reviews have mentioned noise from the pool area, and although we could see the pool from our room on the second floor, we did not hear any noise. Our room was spacious and clean and the staff were professional and friendly. All in all this hotel is a really good choice if you want to stay somewhere near the airport.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Shep196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, August 19, 2013
I sincerely thank you for taking time to give us your feedback.

It our constant effort to ensure every guests comfort and I am pleased to know that your experience was positive.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed at this hotel for our first night before going on safari and would recommend it as its close to the airport, directly opposite the Somak safari lounge so not far to travel the next morning and the rooms look out over the Nairobi National Park. Would definitely recommend staying the first night at the hotel as it gives you time to recover from the long flight. We arrived at the hotel at 08.30 and were given our rooms within an hour which was great so were able to grab some rest before lunch. We had planned to spend the afternoon by the pool watching all the giraffes arriving at the waterhole but didn't realise until we got there how cold it is in June so didn't spend much time by the pool. Also no giraffes only one solitary ostrich so slightly disappointed but can't complain as we had a great lunch and dinner at the hotel sat on the verandah overlooking the park. The service was great, all the staff were very helpful and the rooms had all the facilities you'd want and very clean. What more can you ask for?

Room Tip: Make sure you have a room with a view of the park and remember its basically a business/transit hote...
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank georgiegirl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, August 19, 2013
Thank you for taking time to give us your positive review.

I am truly pleased to learn that your start off to the Safari was a memorable one.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed August 12, 2013

I recently had the pleasure to stay at the Ole Sereni. I was there during the airport fire and the staff were very flexible and accommodating in a time where information was sparse.
The hotel is excellent, the staff friendly and the food superb. My only down side is the beds are a little firm.
All in all i cant wait to go back and stay there again. Superb

Room Tip: National park views are very pleasant.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Geoff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, August 19, 2013
Thank you for taking time to give us your positive review.

Recently many travellers such as yourself have gone through hectic time due to the unfortunate Airport fire and we are pleased to know that our service delivery was appreciated.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
0.3 mi away
Eka Hotel Nairobi
Eka Hotel Nairobi
#16 of 156 in Nairobi
4.0 of 5 stars 553 reviews
0.6 mi away
The Boma Nairobi
The Boma Nairobi
#5 of 156 in Nairobi
4.5 of 5 stars 534 reviews
4.1 mi away
Villa Rosa Kempinski Nairobi
Show Prices
Show Prices
Show Prices
1.2 mi away
The Panari Hotel
The Panari Hotel
#46 of 156 in Nairobi
3.5 of 5 stars 296 reviews
2.8 mi away
Sarova Stanley
Sarova Stanley
#6 of 156 in Nairobi
4.5 of 5 stars 952 reviews
3.4 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#3 of 156 in Nairobi
4.5 of 5 stars 811 reviews
Show Prices
Show Prices
Show Prices

Been to Ole Sereni? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, HotelTravel.com, Hotwire, Expedia, Odigeo, Travelocity, Agoda, Cheap Tickets and Priceline so you can book your Ole Sereni reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing