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“Good experience” 3 of 5 stars
Review of Ole Sereni

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Ole Sereni
Ranked #17 of 156 Hotels in Nairobi
Pune, India
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good experience”
3 of 5 stars Reviewed May 29, 2013

This is a very luxurious business hotel located at the rim of Nairobi Park and close to the airport. We were offered room on the second floor facing the park. We could spot no animals at all. Breakfast was good. Free Wi-Fi is available in the room.

Room Tip: Get park facing room on higher floor.
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Jayant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, May 30, 2013
I thank you for sharing your feedback with us.

Sighting of animals is quiet frequent from our hotel and its sad to learn that you didnt spot any.

I am sure your future stays will address this gap.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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987 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Nairobi, Kenya
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 28, 2013

This hotel lies between Nairobi town and the airport. As such it is a good place for travellers and business. The rooms are a bit tired and not verŷ well insulated so you might get woken up by flight crews coming in or out. However, the National Park is what makes this hotel special. You can sit having breakfast, dinner or lunch watching animals walking in the park or simply enjoy a view that few if any other city hotels have.

Room Tip: Definitely pick a park view room. The other side is just too dreary.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Charly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, May 30, 2013
We thank you for taking timeto give us your comments.

I have taken ito account your suggestions on the room and we are in the process of addressing our rooms interiors.

I can assure you that your future stays will see a pleasant change in our hardware.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 28, 2013

After a long overseas trip to get to Africa, this hotel was convenient to the airport and comfortable to stay in. It was a good starting point for our trip, still quite "western" so not too much culture shock for our first night in Africa. With 3 hungry teenage boys, the great buffet breakfast was a
bonus! We returned here before going home, after doing a mission trip further afield and were grateful for it's little luxuries.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank vernongirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, May 30, 2013
I thank you for taking time to give us your positive reviews.

I am pleased to learn that your stay was a pleasant one and that you appreciate our services.

We look forward to welcomig you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed May 24, 2013 via mobile

Very kind employees
Good rooms
Nice view
Good food also a lot of choice
Nice terrace
A lot of animals to see when you are lucky, we were.
Good gym
if you have laundry they can wash it and iron it
The hotel is not a cheap hotel but it's worth your money

Because the traffic is terrible its one hour drive to the centre thats only 9 km away. traffic is terrible everywhere. Hotel is next to the airport so you will be there in 20 minutes

Stayed May 2013, traveled on business
Helpful?
Thank Shdadrack J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, May 30, 2013
Thank you for taking time to give us your positive feedback.

I am truly pleased to learn that your stay was up-to your expectations and it will be our constant endeavour to better it.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport
Level Contributor
164 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed May 22, 2013

We only stayed here for one night, reception was a bit of a worry, we were part of a tour group, first they 'lost' a passport, and then they tried to put me in a room with a member of the group that wasn't my wife, I thought you paid extra for that kind of service. The room was on the first floor, second if your from the USA, and was affected by noise from the restaurant and bar down stairs and then by the cleaners at 6 in the morning. The room was quite spacious, although the bed was very hard and the bathroom door was made of glass, which I didn't like, somethings I do are still private! The food was very good with very very large portions. Breakfast was excellent with a mix of African and Asian dishes

Room Tip: Avoid low floor rooms, they can be noisy.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank noonan101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, May 26, 2013
Thank you for taking time to give us your sincere feedback.

Our sincerest of apoligies for not living up-to your expectations. I can understand how frustrating it can be to not see the check-in procedures happen swiftly.

We have taken your review very seriously and will ensure this does not happen in future.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 18, 2013

This hotel is strange in that the public areas are really beautiful and modern and in perfect condition whereas the rooms look quite old and scruffy and the mattresses are very uncomfortable. The food is nice but be prepared for pretty slow service. The pool area is lovely. Not sure it is worth the money but I had a perfectly pleasant stay.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Katie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, May 20, 2013
Ms. Katie,

Thank you for taking time to give us your sincere feedback.

Your stay wasnot upto to your expectations incertain areas which we regret to learn.

Please note that we taken account of our shortcomings / service lapses and we will address it right away.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biarritz, France
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 17, 2013

I recently held a short conference at Ole Sereni and I must say that the entire team was fantastic; professional, courteous, helpful, and very friendly.

Everyone we met went out of their way to make sure that all of the participant's needs were met. On the final day when I realized that a guest was having a birthday I asked the restaurant staff to help me with a surprise. They looked high and low to find a bottle of sparkling apple juice (even though I had given them the easy out of using soda water and juice) because I said that it would be a better surprise. I selected a few mini cakes and they didn't want to let me leave without making sure that they were nicely arranged on the plate.

Excellent customer service!

Room Tip: Get a room facing the park. I didn't see any animals, but it's a nice view to wake up to...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank patriciae206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, May 18, 2013
I thank you for taking time to share your positive Conference experience.

We believe that we are in the business of creating delights for our customers and I am pleased to learn that we achived it in our experience.

We lookforward to having you with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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