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“Nice but average” 3 of 5 stars
Review of Ole Sereni

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Ole Sereni
Ranked #19 of 156 Hotels in Nairobi
Port Elizabeth, South Africa
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice but average”
3 of 5 stars Reviewed April 11, 2013

I deliberated on the title of this posting / review. I did not want to come across to harshly as this is the first time I have stayed at the Ole Sereni in Nairobi, Kenya. It is a nice hotel with an awesome view over the game park when one sits in the restaurant and from some of the rooms. While one overlooks the game park the chance of seeing something closeby is probably slim. We did see some buck clsoe to the watering hole and some birds of prey passing by. In general I cannot rate this as an excellent hotel...it is a good hotel but could be so much better. The finishes inside are looking tired. I found this hotel pricey compared to others I have stayed in in East Africa for the quality of the facilities on offer. The food was good but as in many places service is slow. Having said all this I would gladly stay here next time compared to where i have stayed before...which itself was not too bad. It is close to the airport and also the site I needed to visit for business which is an important consideration in Nairobi since traffic in the capital can be unbelievable if travelling through or close to the peak times and when there has been a rain storm.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank NickVgoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, April 13, 2013
Thank you for taking time to give us your valuable feedback.

I have taken stock of your concerns and we will address it with highest priority.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Nairobi, Kenya
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 11, 2013

Had an amazing time, the bar was the highlight. The rooms are clean and well furnished with all the amenities one would need. The breakfast is more than adequate and the service is excellent. Thank you all for such a great stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Drew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, April 13, 2013
Thank you for taking time to give us your feedback.

I am very pleased to know that your stay was a pleasant one.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kandahar, Kandahar, Afghanistan
2 reviews
5 of 5 stars Reviewed April 6, 2013

Visited several times while working for a security company. Cool staff,nice food and clean and obvoiusly pinches your pocket a bit. Nice swimming pool on the top floor. All the alcoholic drinks were there and no hustles. Secure parking with a guard.

Room Tip: The side next to the park,excellent with early morning rays
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rogersides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, April 7, 2013
Thank you for taking time to give us your review.

I am pleased to learn that your experience was a positive one.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 4, 2013

The restaurant is great! We were seated on the balcony facing the National Park and the ambiance at night was superb! There was quite a variety to eat including from the grill. Memories were added to our 2013 Valentines!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DennisKeya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, April 7, 2013
Dennis,

Thank you for taking time to give your positive review.

I am glad to know your culinary experience was a memorable one and hope you will be a regular at our place.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 3, 2013

Ole is in a great location - close to the airport and right on the national park. This was the first place we stayed in Kenya, so we loved seeing wildlife right away. The food was great, and service was above average. The sunrises and sunsets are also beautiful here. I would definitely recommend for visitors.

Room Tip: ask for a view of the park
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, April 7, 2013
Bill,

Thank you for taking time to give us your feedback.

I am glad to learn that your first stay in Kenya was a pleasant one.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed April 2, 2013

I stay in this hotel regularly. The hotel is conveniently located in the vicinity of the airport which is great if you are in transit and need to spend the night in Nairobi. You will not be bothered by the hectic traffic that is so commonplace for Nairobi. That said, if you need to spend more time in Nairobi, opt for a hotel closer to or in town. Ole Sereni is miles out. First the pro's: the setting of the hotel is absolutely stunning and the breakfast is unbeatable. The rooms, though quite small, are generally also good. The biggest con is the service. I only stay when I am on transit and then I arrive late the hotel. I have now experienced multiple times that our rooms weren't ready (at midnight!) or that we were double charged (we got the money back in the end, but it was serious hassle). This hotel could be such a gem - it has it all, but service needs serious improvement.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, April 7, 2013
Mr. Louise,

Thank you for taking time to give us your feedback.

I sincerely regret the service lapses you faced.

We will ensure these shortcomings will not exist during your future visits and I hope you will give us an opportunity to show you the improvements.

I look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 15, 2013

Not only did they pick us up at airport, but also the hotel was excellent. The art in the hotel and the architecture of the hotel were very impressive. The staff and rooms were excellent. But most of all the hotel's location next to the game preserve afforded views from our hotel room of ostriches, antelope and gazelles.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FrankR821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole Sereni, responded to this review, March 16, 2013
I sincerely thank you for taking time to give us your positive comments.

I am very glad to learn that your stay was a pleasant one and you even had the opportunity to spot some game in the park.

We hope you will consider our services during your future travels to Kenya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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