We went there for drinks in the evening and to enjoy the sunset overlooking the Nairobi national park. Entrance is through the hotel on the first floor. We waited near the door that goes to the open terrace to be seated at a table outside. The view from that terrace is amazing. If you're lucky, you get to see some animals in the distance in the national park. Its a great place to see the sunset in Nairobi. So we waited and waited with tables empty but nobody came to ask if we wanted a table until finally one of us went and said please arrange a table for so many people (we were about 10). The waitress said okay in a very subtle tone and hurriedly put one together. Got a good view right near the edge of the park. So we ordered and had our drinks, etc..saw the beautiful sunset. Bill came we paid and got the receipt and change back. We always cross check the bills there for obvious reasons. So the change was short. When asked, the waitress said 'oh we don't have that change'. We spoke to the managing guy there and said its not like we would have minded but its courtesy to tell customers such things. Not everybody checks their change always. Even then, not a single apology from them! I'm not sure whether its a racist issue or what! I just did not have a pleasant experience with the service there.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi