I cannot express my dissatisfaction STRONGLY enough with the Ole-Sereni Hotel.
I was one of a party of six who had flown from London to arrive after midnight in Nairobi just over a week ago, to be picked up at the airport by Ole-Sereni as arranged, only to arrive at the hotel at 12.30, tired and travel weary, to be told they did not have our rooms - they had SOLD them on!!!!.
We had all the booking confirmation emails with us, they had our credit card as security and nothing - they didn't give a toss. We asked for the duty manager and to say he didn't care about leaving six tourists high and dry in Nairobi after midnight is an understatement!! he even stood in the lobby and watched us leave without as much as an apology.
One of the ladies at reception arranged rooms for us at a nearby hotel but we were not permitted to leave and go to this hotel until she had taken a copy of our passports and took payment (again) for the second hotel, plus the cost of collecting us from the airport, and plus the cost of the cars to take us there. It was quite clear to us that this was a standing arrangement with the second hotel and we were not the only tourists to be treated in this way - and there were two more groups of international travellers at the counter getting the same appalling treatment.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi