For its pricing the quality of this hotel are pretty poor. In particular its service and room sizing let it down.
I was coming in on a transfer for only around 10 hours and booked a hotel driver to collect me from my flight, making sure to confirm by email. No-one came to fetch me and I had to call and wait 45 minutes for the driver, who when he did come, did not seem to be very apologetic. As a lone female traveller coming in at night, this was pretty disappointing.
The room was pretty cramped but clean and did a job.
Service in the restaurant was pretty slow and disinterested. The internet was quite slow. The fitness centre was small but servicable and had a great view. Leaving early for a morning flight, I struggled to get the bill made up and my driver organised - not ideal on such a short stay especially when both were requested in advance.
Overall I could not recommend it, especially at the price.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
- Reservation Options:
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi