We recently stayed one night at this hotel, booked because it was near the airport in Nairobi. The hotel looked grand as we pulled up and walked to the reception area. From there on things went downhill fast. The reception clerk had difficulty with our reservation and it took quite some time to get a room. The room was small and lacking in any sort of charm. As we left to go to eat, a guest service representative wanted to know what we thought of the hotel. I explained that we had just arrived and perhaps he should ask us later. However, he kept dancing around in front of us demanding an answer. The dining area was thick with staff, so we were surprised by the almost total lack of service. The menu arrived an hour after we did. We ordered drinks and after asking for them again three times, a single glass of wine arrived. Further enquiries elicited my husband's drink. We had also ordered a coffee. They brought the cup and my husband had to ask for some coffee to go with it. The coffee arrived much later and was stone cold. We finally persuaded a manger that we wanted to order food and some 20 minutes later the order was taken. A further 55 minutes elapsed and then 2 waiters tried to serve us with meals that we had not ordered. One of them was insistent that it was our order. The other just sighed and walked back to the kitchen. When our food did arrive it was cold and had to be sent back. Further drinks were ordered and did not appear. The bill contained charges for the drinks not received and for service charges on items not ordered and the bill had to be sent back as well. The manager told us that we had to pay service charges by law. My husband told them that it anyone was to receive a tip it would be his wife. (I had to set the table as none of the staff seemed to be willing to do it).
So no, we do not recommend this hotel.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi