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“Thoroughly enjoyable” 4 of 5 stars
Review of Ole Sereni

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Ole Sereni
Ranked #18 of 156 Hotels in Nairobi
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Thoroughly enjoyable”
4 of 5 stars Reviewed January 16, 2012

My wife and I are a bit bemused by the negative reviews of this hotel, as our stay was very very good. Be sure you get a room overlooking the park, although i think the chances of seeing wildlife are few. The location is great and as we arranged for our airport taxi driver to pick us up each day on a daily rate we had no problem getting to see the sights. We were quite surprised that the prices in the bar and restaurant were comparable to back home in NZ - good value. The staff were friendly and helpful, and we had no complaints about the room or the faciiities. I would recommend this hotel for business or pleasure.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ergopro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,012 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Richmond, Virginia
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed December 19, 2011

While it's a convenient and pretty place to be Ole Sereni is more of a hassle than it's worth. Try other places around the area before you come here. The service is lousy, even rude. The food could do better as well.

Room Tip: It's worth it to drive a bit more into city centre and select from the myriad of good hotels the...
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  • Stayed December 2011, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Jake L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delta, Canada
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 11, 2011

A modern Hotel that has excellent service, well prepared food and is extremely handy to the Airport. It is not in the downtown Nairobi area which, depending on your travel plans, can be a good thing. (Traffic in Nairobi is brutal). The rooms are very clean, modern and equipped with AirCon. The business centre, including use of a computer and wireless access, are completely complimentary for Hotel guests. The only thing that could be improved is the pool area which could benefit from a few more amenities.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Augrabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 26, 2011

Be prepared for your adventure at the Ole Sereni Hotel, Nairobi:
**hot water is random in the shower and vanity. I stayed for a week and 5 of 7 days got caught with cold water only.
**water is random in the shower and vanity. 3 days the water turned completely off while in shower. After 5 or so minutes the taps begin sputtering water again but only on-off-on-off.
**Bring ear plugs. The hotel room doors are paper thin and you will hear EVERYTHING in the hallways. This is a airport hotel. Travelers and flight crew come at all hours of the night. You will hear every person coming and going, their conversations walking down the hallway, the doors slamming, the phones ringing, and wakeup calls from 3am to 5am are loud.
**Food and beverage service. Bring a whistle or long pole. You are on your own to attract enough attention to buy anything on the menu. It is almost like a game here. They seem to try harder to avoid you then selling a drink or food.
**Bring slippers. The vinyl stick down tile squares are peeling, dirty, and worn down in most areas, not to mention filthy dirty. Do not go barefoot unless you have all vaccinations current.
**Patients is required at check-in. Bring a lunch, it takes anywhere for 10 to 15 minutes for the clerks to figure out how to register you.
**Wifi internet is poor and LAN in the rooms is even slower. Do not anticipate being productive on the internet. Slow, like 28k dialup.
**Email requires secret code to pass the filtered SMTP. Outgoing email is not allowed here.
**Bed duvets are marginally clean and the hotel only provides single bottom bed sheet. The no top sheet style is like a sleazy motel. Suggest just holding your breath and diving in for frequently interrupted night of sleep from the loud hallway noise.
**Do not pay extra for the park side rooms. The cheap windows are so poorly installed you can hear every conservation from the bar and restaurant patio below. FYI - from 1am to 3am it is usually the lingering staff talking away not hotel guests.
You will only be able to send emails when you leave and go to another civilized location.
Management is oblivious to hotel services. Actually management is invisible. I asked for the manager on four consecutive mornings before leaving for the office but the manager never contacted me.
Hotel is worth maybe $75-100 for a grungy sleepless night not $200-$280 as most would expect clean, quiet, considerate at that price.

Room Tip: Ask for quiet room(if they exist) on street side, away from airline crew arriving throughout the nig...
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 26, 2011

A hotel to recommend. Hotel was most comfortable and accommodating. The service was generally very good - apart from the prolonged check-in and check-out procedure which was extended and tediously slow. Rooms very comfortable and the location was very convenient for business and airport access. Perhaps a little overpriced.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 23, 2011

I stayed here transiting Nairobi from South Sudan. The location of the hotel means that you can make an early morning flight out of Nairobi, whereas some of the more established hotels are located on the other side of Nairobi's now infamous rush hour traffic. The Sereni was just that - serene. Looking out onto the wildlife park, from the pool, from your room or from the restaurant was a lovely way to relax. The rooms were new, fresh and clean - also well equipped. The beds were fantastic quality, and I slept very well. The breakfast was substantial, and restuarant, where I had dinner, was reasonably priced for Nairobi (which is expensive). The service was a little slow for the standard of restaurant, but it's fine if you are not in a hurry. The pool was nice and clean, and there were plenty of sofas in corners around the hotel where one could work. The hotel wireless was patchy though, so find a place with good signal and settle there. This was also one of the hotels where you don't have to send copies of your credit card, or transfer the money in advance to them in order to make a reservation. I was told by other hotels that this was 'because of credit card fraud' but I would say that having full copies of people's cards floating around was an encouragement to credit card fraud, so was good that this one had seen sense.

Room Tip: I'd pay the extra to go on the side facing the park - waking up to the view is nice.
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  • Stayed October 2011, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BravoJuliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 20, 2011

Just stayed at the Ole Sereni, very impressed. Close to the airport, location wise. View of the game park from the restaurants is spectacular, however the city view is not so great.

The rooms are clean, modern with LCD tv, wireless internet including in the room, wet room, safe, fridge, tea & coffee making facilities, hairdryer, UK plug sockets, small balcony, complimentary bottles of water and little essentials like shower gels, shampoo, vanity packs, soaps etc.

My only downside is that I found the bed uncomfortable and kept waking up in the night, the cleaners seem to start very early too- but there is a flip side as the bed had lots of comfy pillows which I loved as I always seem to be asking for more at hotels.

Used room service which was very fast and the food was delicious. The staff are friendly enough and seem happy with what they're doing - I don't think there is any slave labour here as I have read this assumption in previous posts!

However next time I am back here I will ensure I have some small Kenyan currency to tip staff individually as they do work very hard.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank latlanique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ole Sereni

Property: Ole Sereni
Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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