The Ole Serini is perfect in many ways. the location, close to the airport is ideal-- and important for those who haven't visited Nairobi. In my view, it is better to fight the horrible traffic when you have to to go downtown, but it is much easier to reach the airport and more quint than the hotels I have stayed in downtown. The hotel itself is spectacular, and deluxe rooms, which face the game preserve (which was devoid of animals while I was there) are a better choice than those facing the Mombassa Road.
The problem is the service. While employees were often very pleasant, there are serious problems. For example, I went on safari one day, leaving at 7 am and returning after 8 pm, to find my room had not been made up. I had problems with the (free) wifi twice and was promised that help would come to my room, but they never appeared. I asked for bottled water, was promised it, and it didn't arrive until after two calls and 1.5 hours.
there are far better choices for service, but the location is very good. I would caution visitors to think very carefully about staying downtown given the traffic delays if they have to travel.
If they improve the service, this could be #1
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi