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“Great setting and good food” 4 of 5 stars
Review of Zen Garden Restaurant

Zen Garden Restaurant
Ranked #14 of 464 Restaurants in Nairobi
Certificate of Excellence
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Romantic, Business meetings, Scenic view, Families with children
Dining options: Dinner, Late Night, Breakfast, Brunch, Lunch, Delivery, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Gravesend, United Kingdom
Level Contributor
36 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great setting and good food”
4 of 5 stars Reviewed April 21, 2014 via mobile

Been here a few times and am pleased every time with the good service and food. The setting is great and accommodates for all different sizes if groups. Only complaint was last time it took nearly 45 minutes for the waiter to bring the bill despite multiple requests for it to be brought.

Helpful?
Thank asandhu_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 reviews from our community

Visitor rating
    111
    114
    34
    12
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
istanbul
2 reviews
“All garden seatings area always reserved but always empty ”
3 of 5 stars Reviewed April 19, 2014 via mobile

Good food, good ambiance. But will never allow you to sit outside even though most tables would be vacant throughout. Mint coffee always out of stock

Helpful?
Thank roamhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nairobi
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good Food but too noisy and service could be better”
3 of 5 stars Reviewed March 13, 2014

Ambiance is good food is good but service is truly appalling three of us went for dinner each got their starter at different times so some waited as others ate, same story for the main course, to make matters worse there was a private function going on concurrently so the noise meant no conversation was possible

  • Visited March 2014
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 2 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank Ravi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Good food at a price”
4 of 5 stars Reviewed March 8, 2014

The gardens and landscape is fantastic.

Service is friendly and efficient at the Chinese restaurant. Ambience was very nice.

Sushi sand starters r good - however, it's a pricey place compared to alternatives in Nairobi

  • Visited March 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 4 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank Ready41928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
25 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Service is very poor and getting worse”
2 of 5 stars Reviewed March 2, 2014

I live close to Zen Garden and have visited it many times over the past years. It is clear to me that the standard of service is dropping out the bottom. Lovely place but the staff are ignorant at times. Over 4 consecutive visits with friends, either myself or a friend's order never arrived. Everyone else received their food. In all 4 cases, the waiter never noted down the order, despite asking him to repeat the orders. In all 4 cases, the restaurant apologised and provided the meal free (which is appreciated but entirely unnecessary). Ordering sushi by phone is very difficult. Several times the orders are wrong or something is missing. The last time we were told it would be ready for pickup in 1.5 hours?! Sushi doesn't take more than 30 minutes max. Consequently during pickup, the chef wondered why we had taken so long - it was ready within 20 minutes.

Sorry but I can't recommend Zen Garden until such a time as the management takes these comments seriously.

  • Visited February 2014
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
1 Thank Sieyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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