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“Tired, dated and worn” 2 of 5 stars
Review of West Breeze Hotel

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West Breeze Hotel
Ranked #40 of 156 Hotels in Nairobi
Certificate of Excellence
Brisbane, Australia
Level Contributor
157 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Tired, dated and worn”
2 of 5 stars Reviewed February 13, 2014

Overnight stay transiting Nairobi. Taxi had a lot of trouble finding its location. Tired, dated and worn. Bar/Dining areas hardly serviced and practically no people in them either. Room clean enough. Secure fenced property with 24hour gate guard. Reception staff fantastically good. Reasonably priced, but would just take a lick of paint and some new furniture and fittings to bring this place into a great-value-for-money category. Presently, probably a bit overpriced for what it is. Wouldn’t stay again.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SoozSolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, General Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for your feedback. We are glad to note that you appreciate the cleanliness of the rooms, security, good staff and the affordable rates.

We apologise for the bad experience you encountered locating our hotel. In life, there is always room for improvement and we are pleased to inform you that we are in the process of renovating and upgrading our entire hotel.

Necessary measures have been taken to improve the services in our F & B department.

We truly hope that you will give us another chance for a better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

54 reviews from our community

Traveler rating
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    7
    5
    0
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Melbourne
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 14, 2013 via mobile

This hotel is in desperate need of a renovation. The owners could do some minor things to improve the overall experience. Repairs to showers to make sure the hot water works and the nozel can be secured to the wall would be a good start. Failing this, a working plug in the bathtub would be nice.

New curtains and bed linen would make a significant difference.

This is a budget hotel and I have no complaints about the cleanliness, but the rooms are tired and old and need some colour and a little bit of care.

Staff are outstanding. A young, enthusiastic crew who are very attentive. The owners lack of investment in the property let this place and a good team of staff down.

Put your hand in your pocket and freshen this place up.

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank VivaTravelcuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, General Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for taking time to write and give us your feedback.

It is a pleasure to read that you appreciate the hospitality and dedication of our staff.

The hotel is currently under renovation to give it a new look.

Give us another chance to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
4 of 5 stars Reviewed February 24, 2013

After experiencing a VERY wide variety of lodging accommodations in Kenya, I found the West Breeze Hotel to be a breath of fresh air. The staff was very nice and helpful, the food was delicious, and the rooms clean and comfortable. Bathroom was large too. It's not a luxury resort, but that's not what we were looking for. Loved staying here and will be back.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, General Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for taking time to write kind review of our hotel.

It is a pleasure to note that we gave you a wonderful experience.

We look forward to hosting you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 31, 2013

Hotel is about 25 KM from air port but once i reached there it was a good experience. The location of the hotel is away from the main hub but not very far. It gives the feel of staying in your private villa with all amenities and facilities.The front desk staff are friendly and always ready to assist. hotel In-house restaurant is catering limited cuisine. Over all experience is good.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sudip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for sharing your great experience at West Breeze Hotel.

It is our pleasure to note that you enjoyed our services and that you appreciate the good customer care extended by our staff.

Look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
1 review
2 of 5 stars Reviewed November 21, 2012

We´ve used this hotel as PREPAID accommodation including airport taxi transfers. Everything was confirmed in written from the hotel a few weeks before the arrival. Immediate surprise and dissapointment came just at the arrival to West Breeze Hotel when the reception staff informed that first we have to pay for the accommodation and taxi as well. We´ve refused and submitted our prepaid voucher. Next morning we´ve been told accommodation is ok but taxi is not paid. Just at our departure West Breeze confirmed that taxi is paid as well. Otherwise room so so, bathroom was not clean at all. We considered this accommodation for 1 night only as a real "bed&breakfast" on our long way so not a real big issue.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank DanaAlcatravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed May 18, 2012

Booked this hotel at the last minute upon returning from Tanzania. First off, it was very hard to find. Seemed as if nobody knew where it was. After finding it, the first person at reception was very unfriendly. Room was large but definately outdated. After resting in the room, we went back down to the reception area and there was a new girl behind the desk that was very helpful and friendly, wish I knew her name. She was quite pleasant. We hired the driver from the hotel for two days as I think we may have been the only guests. I really wish I could remember his name as he was outstanding. Took us everywhere we wanted and picked us up exactly when he said he would. He was extremely friendly. The place has a bar but I am not sure its open as when we were there it did not appear to be but, again, we may have been the only guests. The breakfast was good. Not sure I would return as it was overpriced and the location was not good if you wanted to get out and walk around. However, the second girl at reception and the hotel's driver were great people.

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank chargers22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 23, 2012

We have used this hotel on several occasions now and find the staff to be extremely helpful, nothing is too much bother for them, they go out of their way to make sure you have a good stay. Restaurant not too good, but hey, food isn't everything

  • Stayed October 2011, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TinaEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Breeze Hotel

Property: West Breeze Hotel
Address: Masaba Road, Off Bunyala Road | Past NIC Bank, Upperhill Branch, Upperhill, Nairobi 00506, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #40 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — West Breeze Hotel 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
West Breeze hotel is a three star hotel located on Masaba Road, Lower Upperhill, Nairobi. It is the ideal choice for those who want a quiet accommodation close to the central business district and 20 minutes to Jomo Kenyatta International Airport (JKIA). The restaurants and bar offers food and drinks 24 hours a day. There is an inhouse barber shop and massage parlour. We also have meeting rooms for your conference needs. ... more   less 
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