The room and actual hotel was great, probably not quite the charm of the older hotels in Nairobi but the location is good, away from the CBD area and near the elephant orphanage (11am-12am), the Karen district and other tourist hubs and a short drive to the airport, but be aware of the traffic, may take longer at certain times.
Negatives was mostly the sleeping conditions, which at +$230 a night is hard to stomach, the bed itself seemed great, really big, but so soft it felt like a waterbed and the pillows were large and hard, with no variations. We were given a room (504) which is situated next to what seems to be service room, which I only discovered at 2am, 4am and then again at 6am, as you could hear people milling next door and moving equipment. Why the hotel thinks they can get away with placing people in these typpes of rooms is beyound me, particularly at these prices.
My complaints at reception about my bad sleeping experiance was met with a blank expression of silence, adding to my contempt for this hotel. Maybe if you want to run a modern hotel, learn how to deal with complaints, an apology would go a long way to avoid harsh reviews like this.
Also, be aware your breakfast may not be included in the price, my fault entirely, but don't trust the staff to know this either, like the hotel price it's defitenly on the over priced side of things.
Room service was great and all the other staff members, particularly the doormen and waiters were very nice.
It's unfair to complain about the expense of the hotel, but after my bad night sleep, it was hard to feel there was any value in this stay.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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