I had had problems on my two previous stay which I raised with management and was disappointed by the lack of response I was therefore unsure about the wisdom of my staying again, but the management pulled out all the stops to prove they can get it right and that they valued my business.
I was given a suite of the fifth floor which was very spacious and well maintained. The bathroom that was clean and just as it should have been which proves the hotel can manage the lime scale issue which is prevalent in their standard rooms.
The management has promised that they are taking steps to address and remove the lime scale issue that made the bathroom shower glass look grubby and unclean.
It will be a while before I am scheduled to return to Kenya on business so I will give the hotel another chance as they have time to get the problem under control.
The photos are of the shower glass from my previous stay look forward to seeing this cleaned up, it only requires de-scaling part of a regular cleaning programme.
My rating is based on the fifth floor suite.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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