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Crowne Plaza Nairobi
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Reviews (693)
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All reviewsbaraka restaurantupper hillthe club loungepillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomsairport transfertaxi serviceconference facilitiesspecial thanksbreakfast buffet is
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Reviewed March 10, 2013

Going through the reviews looking for a hotel in Nairobi, there seemed to be issues with so many of the hotels. In these cases, we usually settle on a chain hoping for some consistent quality and also for secuity rasons - that is why we opted for the Crowne Plaza. We were "satisfied" though not impressed. We ate in the restuarant on the first evening and it was OK. As was the room and the service. All just about OK. We stayed here just before Christmas and it was dead (seems to be more of a business hotel). They had quite a nice gym - probably the bit we liked the most.

The Crowne Plaza is really cut off. It would be OK if the surroundings were nice (nice gardens) but there is nothing. Lots of new buildings springing up in this area. Looking out the window is a bit depressing. During the day it is possible/safe to walk around downtown in Nairobi and for a future visit we would choose somewhere downtown or somehwere with nice grounds.

  • Stayed: December 2012, traveled as a couple
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1  Thank Tagesthemen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded March 22, 2013

Dear Tagesthemen ,

Thank you for posting your review on TripAdvisor.

I was disappointed to hear that we were not able to meet your expectations during this stay with us.

We value all guests comments and feedback so that we may constantly strive to improve service and quality of offerings at our hotel.

Looking forward to hosting you at Crowne Plaza Nairobi in the not too distant future.

Kind Regards

Lorenzo Baleri

General Manager

Crowne Plaza Nairobi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013 via mobile

I spent three nights here in February 2013. For business, the location is perfect (if your business is located in Upper Hill) to avoid the ridiculous Nairobi traffic.
Rooms are comfortable, and tv channel selection is pretty good. The bathroom is acceptable, although they could have focused a bit on finishing it off better (water leaked through gaps in the shower door - a complaint also aired by a colleague in another room)
Breakfast and dinner at the hotel is pretty good - although wine prices are hectic! (generally in most of Nairobi)
Customer service was good although one incident had us scratching our heads. We asked the reception staff to recommend a decent restaurant - they sent us to Tamarind (pretty good but pricey, but that's for another review).
We arrange a hotel car to take us to the restaurant, and when we got there, the driver promptly invited himself to dinner with us. His reasoning was that he would be waiting for us in any case, and that he hasn't eaten yet!
I suppose we could have refused, but then, would the car have been there when we were done... who knows?
In any event, the stay was enjoyable, and I wouldn't have a problem returning.

  • Stayed: February 2013
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Thank ZA_Andre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded March 19, 2013

Dear ZA_Andre ,

Thank you for having stayed with us at the Crowne Plaza Nairobi whilst staying in Nairobi and for your recommendation.

Guest satisfaction is our primary concern and we are pleased to learn that you enjoyed your stay with us and that customer service met your expectations.

We have noted your comments regarding the taxi driver and have addressed this with the service provider and have taked the appropriate steps to ensure corrective action is taken.

The Crowne Plaza Nairobi Team looks forward to welcoming you back in the not too distant future.

Kind Regards

Lorenzo Baleri

General Manager
Crowne Plaza Nairobi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

Fast internet! Very very professional and friendly staff,they really enjoy their job ..from the bellhop to the reception staff,the gym staff,security staff,housekeepingthey are all great!
Loved the room especially the option of having to pick from a variety of pillows.I could go on and on about Crowne Plaza,always a lovely place to be.
I did notice that they have received an award from Tripadvisor which they truly deserve!!
Great job guys! Keep it up! See you soon!

  • Stayed: March 2013, traveled as a couple
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Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded March 17, 2013

Dear Lisa R ,

Thank you for choosing the Crowne Plaza Nairobi as your preferred hotel and for writing such a complimentary review on Trpadvisor.

We strive to give exceptional service to all our guests and it is great to hear such positive feedback. I will certainly share the review with my Team.

Looking forward to welcoming you back to Crowne Plaza Nairobi soon.

Kind Regards

Lorenzo Baleri

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

Stayed at the crowne plaza for one week on a training organised by my company.

Upon arrival i was upgraded to a suite which was a pleasant surprise for a lady as the bathroom was huge and the tub very large.
Everything was good, has breakfast in room 6 days in a row. The fruit platter is excellent and the eggs also. Only thing is that they made many times mistakes on the bread basket ( someyimes 2 slices, some others 2 small rolls) i would have expected for room service that padtry and bread basket would have at least pastries and bread). Small things that are sad for a high end.
The room was very clean and i loved the pillow spray.
The massage at the spa also excellent! Thanks elisabeth! And the steam room and sauna that are in the changind room area is free of access and a pleasure.
I enjoyed my stay in this hotel and keep being attentive to details!

  • Stayed: January 2013, traveled on business
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Thank queensi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded March 17, 2013

Dear queensi,

Thank you very much for your recent visit at Crowne Plaza Nairobi. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance and that you espescially appreciated our clean spacious rooms which all of our rooms have both a shower and tub offering a choice to our diverse profile of guests

We were pleased to hear that you enjoyed your stay at Crowne Plaza Nairobi and in particular enjoyed the Breakfast spread in the Baraza Restaurant. I have noted your comments about the In- Room breakfast pastry and bread offering and have taken immediate steps to rectify the standard as suggested by you.

I am pleased that you enjoyed the Spa,Steamroom and the massage from Elizabeth,our therapist and will personally convey your appreciation for her services.

We look forward to welcoming you back to Crowne Plaza Nairobi in the not too distant future.

Kind Regards

Lorenzo Baleri

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

The Crowne Plaza is conveniantly situated at Upper Hill in Nairobi. The rooms are the fairly standard international business type.
Breakfast is OK. Lunch and dinner food is trying to be international, but the kitchen must have been trained locally. e.g. a Greek Salad will be drowned in a yoghurt-like dressing and a Club Sandwich will be dry and boring.
The hotel sells a local microbrew from the Big 5 breweries, an execellent lager. If they could just serve it cold it would be perfect.
The fitness center is one of the better ones seens in a long time. But its marred by very loud music and a large portion of the attendees being non-hotel residents.
The security is very good and the bell man very attentive.
At the reception the service attitude is somewhat lacking with no greetings, no answers to your queries etc.

  • Stayed: November 2012, traveled on business
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1  Thank bulgenes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Nairobi, responded to this reviewResponded March 16, 2013

Dear bulgenes,

Thank you for taking the time to share your detailed feedback response regarding your stay at Crowne Plaza Nairobi.

I was disappointed to hear that we were not able to meet your expectations this time and have taken your comments seriously in order to ensure we rectify any shortcomings.
In addition I have addressed your constructive feedback with the my Team assuring you that these will be followed up accordingly.

I have taken the liberty of contacting you direct via email regarding the issues raised.

Wishing you a cordial stay with us.

Best Regards

Lorenzo Baleri

General Manager

Crowne Plaza Nairobi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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