After a scarry drive through the boom docks of Nairobi, we arrived to find our room had been double booked...not good as we were flying of on a Safari the next day.
The Manager arranged for a room at another top hotel and sent a car for us to take us to airport the next day...now that is what I call customer service.
On returning 4 days later, we were delighted to have been given a free upgrade. Well done to management. Lovely Hotel, superb service, nice outdoor swimming pool. Just located in a tucked away location and the roads!!! Or rather potholes with tarmack.Dreadful drivers too. Airport a nightmare of push and shove and disorder.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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