I stayed at the Crowne Plaza as part of a 1 week East Africa busainess trip. I was initially impressed by this hotel as it appears very new and shiny. I later ran into a number of problems that, as a new hotel, I do not think it should be experiencing. Firstly, there was no hot water, which theyh assured would be there by the end of the first night, but then found myself with cold water both that first evening, as well as the next morning. It was not a pleasant experience to have to take a cold shower that early in the morning.
On the second night when the water was warmer (it was still not fully hot by the way), the whole bathroom was completely flooded as the drainage system does not work well. I first thought it was just a problem with my room but it turns out my colleagues also had the same problem.
We had a client meeting at the restaurant Sikia I think it was. I found the service there extremely slow, although they position it as a restaurant for "fine dining" and it was just ourselves and another group in the whole restaurant.
Also tried to have a drink at the downstairs bar and service there was slow, to get a straw took 20 or so minutes, don't even try and order any snacks.
Was in a rush to go to a meeting so wanting to just get a muffin for breakfast at the restaurant nearest to the entrance - there my muffin was just about stale. Luckily the waitor was nice enough to recommend I do not pay for it.
I was really disappointed in this hotel as I expected a lot more. A positive I guess is that the reception staff are very friendly.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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