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“Average but affordable”

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Kenya Comfort Suites
Ranked #62 of 164 Hotels in Nairobi
Houston, Texas
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Average but affordable”
Reviewed January 12, 2014

My husband and I spent 1 night at Kenya Comfort Hotel Suites before departing Kenya to return home. The hotel is in a safe area of Nairobi, within short taxi rides to nearby restaurants and the downtown area. For one night, this hotel met our needs. Large rooms, clean for the most part, not a lot of bells and whistles but affordable with the bed and breakfast rate.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marthapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
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    28
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Nairobi
Level 6 Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 22, 2013

Newly refurbished rooms with a more modern look gives the hotel a much needed face lift from what it was before. Rooms are clean and service decent but shower drain was partially blocked. However the hotel lacks many basics that a hotel of its standard should always have e.g.
No soap, only shower gel;
No shampoo;
No bathroom mat;
No bottled Heineken

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VCMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dortmund, Germany
Level 4 Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 20, 2013

I was hesitating a litle bit about staying there. So i booked another first and then had a look at Kenya Comfort Suites (beware that they also have a sister Hotel which goes by the Name Kenya Comfort HOTEL). I was very happy with my "inspection" and decided to stay there some nights later.
I was staying in a superior room. All the rooms were renovated not long ago. Everything was clean. The room was spacious with a huge double bed and one single. There was still enough room for luggage to be placed on the floorThe bathroom though was a Little bit smallish. The instant shower looked a little bit strange but worked perfectly.
The bed was comfortable and had a four poster mosquitonet.
The rooms face the swimming pool so that there is no noise from the road, which is quiet at night anyway. It might be that you would hear some not very loud music from the residential area behind the hotel.
There seems to be a guard on every floor. Whenever I was Walking down the corridor i saw someone cleaning the floor.
There is a 24h-restaurant, which i only used for breakfast. Breakfast was ok. They have a small buffet with two different Juices, cereals, eggs made to order, Brown and White toast, fruits, jam, coffee and tea (but the coffee is more like brownish water)
Everywhere in the hotel free Wifi was available. They give you the Password when checking in.
When I had a look at the Restaurant/bar in the evening it was quiet and almost empty. There were no signs at all of women available for "Company"
The area itself seems to be quite safe because there are some official buildings nearby. There are also some nice restaurants in walking distance, even at night.
The security at the entrance seemed to be good.
The Hotel is not stylish but solide.
It was possible to pay with creditcard without any surcharge.
I would definetely stay there again and I even would send my parents there.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tobias K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 20, 2013 via mobile

Kenys comfort is clean and ideal to stay for whatever your doing next had a nice meal on the balcony of restuarant watching nairobi world go by. Reception staff very helpful one of them even offering to use his phone to phone england with a sim. Again got me a taxi driver paul for a couple of trips the taxi and paul made us giggle thats me and my grandaughter. I stayed their twice id stay their again. I was shown three rooms i could have best to stay away from front thanks debby pell

  • Stayed July 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yasminyvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra, Greater Accra, Ghana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 23, 2013

Clean, staff is well behaved, rooms are comfortable and hot water is from instant geyser. Lift works and kitchen staff is very good in customer care. My stay was for 2 nights at Jan 2013, some part of hotel is under construction so no internet cafe service is available but work will finish fast. Security is also very tight

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shunny65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rabat
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 9, 2012

This hotel is rather dark and the rooms are not exactly beautiful, but the staff is somewhat accommodating and brought me buckets of hot water each morning because there was no hot water in the bathroom. I of course got sick because of the lack of hot water, and when you think about it, it is sick that a three star hotel NOT have hot water! Other than the lack of hot water - a very average hotel.

Room Tip: Avoid this hotel and all of the hotels in its general geographic vicinity, as I stayed in a few of t...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moroccannproud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

Toronto, Canada
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 2, 2011

Definitely have to agree with the previous reviewer - this place was a nightmare. We were sent here after their sister hotel in town refused to honour our reservation. It is currently under construction - there are gaping holes in some of the walls and exposed wiring in the lobby. The rooms were dingy, there was no hot water in either of our rooms, and my mosquito net was purely ornamental as it would not close (the other bed in our room didn't even have a net). I ended up getting bitten. We also ate at the restaurant, which resulted in all of us getting sick. I have been living in Kenya for six months, and only upon staying HERE did I get sick!

If you were choosing between this hotel and the one in town, I would certainly recommend the latter. Of course, it's very possible you might arrive there and find they have given your room away to someone else. Best solution - skip Kenya Comfort entirely.

Stayed July 2011, traveled with family
Helpful?
Thank pattercb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, Manager at Kenya Comfort Suites, responded to this review, August 8, 2011
I have carefully gone through and scrutinized both your reviews, whose facts I would like to clarify.
Firstly, I believe that you are widely travelled and as such you are fully aware of the booking and reservation concepts worldwide “whenever you do a room reservation and don’t pay for it, the booking remains tentative, it will only be blocked if you make a down payment further reservations without payment can be sold if one doesn’t show up between 6.30 to 7.00 pm latest. You returned late at night, what if you didn’t show up at all and the room was kept for you without payment? May be that is why you encounter some issues with Kenyan hotels. Our sister hotel is located in upmarket at suburbs of Milimani and currently undergoing extensive renovations rooms are not dingy with gaping holes though rooms you were allocated are yet to under go renovations. Since I believe you stay in Kenya I request you to come and pin point the holes expenses paid.
The exposed wiring in the lobby is one of the construction requirement in conformity with the laid down government procedures of occupational health and safety act 2007 for safety of the guests staff and other occupiers of the premises.
The bed without mosquito net was as a result of your needs since you were a family and it was your decision to share a room we had to fix an extra bed but if you could have raised the issue with the duty manager, then you could have been given a separate room without any problem.
All meals in the restaurant are freshly prepared. All our rooms are fitted with hot instant water showers and if you don’t correctly regulate the flow of water then you are bound to get wrong water temperatures.
Besides we run a fairly good forum of sorting out our guest issues as we have a 24 hour duty manager and all other senior managers are on call if one feels dissatisfied
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenya Comfort Suites

Property: Kenya Comfort Suites
Address: Milimani / Ralph Bunche Road, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #62 of 164 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kenya Comfort Suites 3*
Number of rooms: 102
Official Description (provided by the hotel):
Location Friendly, elegant 3 star hotel located near State House Nairobi. Within the vicinity are many hotels, The Nairobi Hospital, lively bars, Yaya Centre, Prestige Mall, Hurlingham and various embassies.The City Centre and Kenyatta International Convention Centre(KICC) are only 2km away. Hotel Features 24 hour reception, 24 hour restaurant and room service, heated outdoor swimming pool, free wifi, conference halls, laundry facilities and free self parking. Room and Apartments All rooms and apartments are ensuite with free wifi, wired data and flat screen TVs. • Standard rooms - Includes singles, doubles, triples and quadruples. • Family rooms - We have one unit with two rooms internally and another unit with three rooms internally. • Superior rooms - Have complimentary tea/coffee stations and mini-bars replenished on a daily basis. Selection of singles and doubles rooms only. • Apartments - We have a selection of studio and one bedroom apartments with air conditioning. Studio apartments are 45m2 and one bedroom apartments are 55m2. The kitchens are equipped with refrigerators, electric top cookers, microwaves, toasters, kettles and crockery. • Penthouse - Includes fully equipped kitchen, living room and dining area. The penthouse has five bedrooms which are all ensuite and is approximately 200m2 with splendid views. Hotel Amenities • Standard rooms • Family rooms • Superior rooms • Studio and One bedroom Apartments • Penthouse • 24hr front desk • Ikulu Lounge Bar • 24 hour Mini bar for hotel residents only • Lifts • Tours assistance at the Front Desk • Free WiFi • Designated smoking area • Laundry services • Breakfast available (surcharge) • 24hr Sokoni Restaurant & Room service Family Friendly Amenities • Two and Three roomed family rooms and five bedroomed penthouse • Fully equipped kitchens in studios, one bedroom apartments and the penthouse • Free WiFi • Outdoor Heated swimming pool • Trampoline for children Room Amenities • Private Bathrooms • Free WiFi • 24hr Room service • Free Toiletries • Daily Housekeeping • Desk and Worktop • Free drinking water • Mini bar (superior rooms) • Coffee/Tea Stations (superior rooms) Where to Eat 24 hours Sokoni Restaurant – This restaurant serves breakfast, lunch and dinner and is open 24 hours of the day, as well as providing a la carte menu option. Ikulu Lounge An elegant lounge bar for a sophisticated mix of urban elite and visitors. Parking : Free self parking Nearby Things to Do Recreational amenities at the hotel include: • An outdoor heated swimming pool and Trampoline for children Near the Hotel • Golfing nearby • Nature walk at the Nairobi Arboretum • National Museums of Kenya • City Centre 2km away • Relax at Uhuru Park Accessibility If you have requests for specific needs, please inform our reception upon check-in when you arrive. • Accessible bathroom • In-room accessibility ... more   less 
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