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“Loved it! Great staff, great location, great everything!”
Review of Tribe Hotel

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Tribe Hotel
Ranked #8 of 164 Hotels in Nairobi
Certificate of Excellence
New York City, New York
1 review
“Loved it! Great staff, great location, great everything!”
Reviewed September 9, 2011

Stayed at the hotel a couple of days before heading on a safari trip. The airline lost our luggage and the staff at the hotel was more than helpful and concerned for us to find our luggage and make sure it arrived before our trip. The service overall was excellent from clean rooms to quick efficient and friendly check-in and check-out. got a chance to speak with the GM as well who was always present throughout the hotel with a smile on his face. You can tell that the employees respect him and are happy to be at work in a healthy environment with a great culture. A happy employee makes a happy customer!

I highly recommend this hotel if it is anything from staying before you head onto your safari or even a long term stay if you are just staying in Nairobi.

thank you for a wonderful and amazing stay!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank specialK1855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (143)
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Vancouver, BC
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 6, 2011

I'm not usually so enthusiastic about a hotel but this is one of the best hotels I've ever stayed at! The rooms are decorated in a modern African style and the architecture of the building is unique to say the least. It is connected to a western-style shopping mall (The Village Market) and is located within the diplomatic/consular district. There was ample security and excellent service (if not a little slow at times in the restaurant). My co-worker did get a room on the bottom level which was a little close to the elevator and kitchen (noisy) but this was remedied immediately upon asking. My room, on the other hand, was perfectly quiet.

The bed was comfy, staff were very friendly, food was good, there were several lounges/bars, they do currency exchange on site, and the pool was beautiful.

One con - it seemed impossible to get a la carte menu options in the restaurant - we had to eat buffet the whole time we were there - they did say they were switching to a la carte the next day - I don't know if this is a permanent change or if they just do buffet on certain days (?)

I would highly recommend this hotel to any traveler staying in Nairobi.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Adam_5703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 6, 2011

We stayed here for one night on our way to safari in the Masai Mara. We arrived quite late and the trip from the international airport took long - one hour due to bad traffic, for which of course the hotel cannot be blamed, but it is not practical if you have to leave again at 7 am the next day. The design of the hotel is gorgeous - we loved the funky shaped rooms and the beds are amazing. Staff were friendly en well trained. The (only) restaurant though was disappointing - a buffet style place with bland food, there was no option to eat a la carte, and the place lacked atmosphere.
There was a lot of music noise in our room coming from what we assume was the banqueting area, when we called reception to complain this was swiftly resolved though. I would certainly recommend the hotel for business travellers on a multiple day stay, but not for tourists on transit - the high price simply does not justify it, there is no opportunity to have a cosy couples dinner, and it is too far away from the airport.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Claudia093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TribeHotel, General Manager at Tribe Hotel, responded to this review, September 7, 2011
Dear Claudia093,

Thank you for your review dated September 6, 2011.

I appreciate your comments and feedback.

It is great to hear that you enjoyed the design and rooms of our hotel. I am pleased to inform you that we are re launching our restaurant this coming October and I am positive that the brand new menu on offer will definitely impress you. We will be offering a full a la carte menu for lunch and dinner.

Please do let us know of any future travel plans to Nairobi, it will be our pleasure to organize a romantic private dinner for you.

Kind Regards,

Mark Somen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 5, 2011

The hotel is clean and pretty ... that's about it! We got stuck in the sub-basement (floor "0"). It felt like a dungeon. The bathrooms are a nightmare. They had good intentions with the big shower heads but forgot to angle the flooring so the whole bathroom flounded when showering. When we asked for additional towels to block off the water the maid argued with us.

The service is awful. We sat outside by the pool waiting for a waitor/waitress for at least 15 minutes before walking out. We sat for several minutes before anyone waited on us for breakfast as well ... and there was only 2 other people in the restaurant! We ordered a pizza for room service that cost $20 plus gratuity and it was oblong(maybe 10 inches by 3 inches), no sauce, hardly no cheese and covered with tin foil so what cheese there was had to be pulled off the foil. No napkins, no silverware. The internet didn't work right probably because we were in the cellar! The only GOOD thing about this place was the tour guide named Benjamin. He was informative, polite and made our stay bearable.

If this hotel is going to charge outrageous prices then they need to step up their customer service and hire people that do NOT argue with the customers. They have a monopoly right now as they are in a perfect location for shopping etc but there is a new hotel scheduled to be built nearby. Hopefully sooner than later!

Room Tip: They need to address the shower flooding issue. We were not the only ones with this problem.
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  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3 Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 29, 2011

During my pre and post safari trip in East Africa, I stayed at the Tribe Hotel in Nairobi, and my experience was exquisite. The tribe staff has exceptional customer service skills, and everyone greeted you with a warm smile. The bar, restaurant, business center and concierge services were stellar.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank pacemsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2011

We've stayed in the Tribe 17-20/82011.
A couple + 8 yo child, for business . A short trip to Nairobi. In our former visits to the city we use hotels in Karen area- the Giraffe Manor and House of Waine. Since this time we needed to be closer to the Westland area we chose the Tribe.
We the deluxe rooms were fully booked so we coukdn't reseve 2 connected rooms and we stayed in the Business Loft suite. It is a very nice suite with 2 lavels and we used the upper one as a sleeping space for our son.
The first night brought some technical issues such as TV problems, Coffee machine problem and long time of getting our room service order.
The TV could not be fixed till the morning but we were too tired anyway .
The breakfast was rich & testy. the dinning room staff is smiling all the time and ready to provide any request. The General Manager came to apologize about last nights problem and upon our request changed our room to 2 interconnecting rooms which were superb. Great rooms with a beautiful swimming pool view.
The General Manager helped us with some information we were looking for in connection with purpose of our visit to Nairobi. The concierge was so very helpfulordering car each day. She was very sufficent and friendly.
the gym was nice with cardio machine and basic strengh machine and dumbles.,
I would add a bence for chest press.
The hotel is one of the most testy decoreted I've ever seen. with lots of African art, amazing sculptures and fabulous fernitures.
The most important for me beside it's cleaniness and beauty is the hospitality and the friendly face you see everywhere all the time. The reception, the restaurant, the shop, the gym , the maids and the doorman- everyone smiles and ready to assist.
One comment regarding the taxi cabs- If you have to be somewhere take additional 15 minutes for the taxi to arrive, even if you ordered in advance. they are waiting in the parking in Village Market and they will only drive to the front door when the doorman inform them that you are present there.
very satisfied staing in the Tribe and we will defenately come back.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ariela64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 17, 2011

This is the second time I have had the privilege of staying at the Tribe and besides the stylish interior decorating and the boutique hotel atmosphere I would like to add the high quality restaurant. The Tribe has introduced a new menu one week ago and we tried the Salmon teriyaki and Caprese salad yesterday. The salmon teriyaki prepared by the Kenyan chef Paul is simply the best I have ever tasted outside Japan. Chef Pau should have his own culinary show soon. A heartfelt thank you to all the wonderful people who make this hotel a welcoming home in Kenya. Keep up the good work!Our stay has been just perfect!

Stayed July 2011, traveled on business
Thank Bruno B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tribe Hotel

Property: Tribe Hotel
Address: Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya
Location: Kenya > Nairobi > Highridge
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Nairobi
#6 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
#10 Romantic Hotel in Nairobi
#12 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tribe Hotel 5*
Number of rooms: 137
Official Description (provided by the hotel):
Set apart from the crowded city centre and a modern contrast to a city of colonially-inspired getaways, Tribe Hotel located in the lush suburbs of the city echoes nothing but the ultimate in luxury and tranquility. It’s sleek architecture and crisp lines are sure to set forth a brand new experience in hotel accommodation. Drawing inspiration from its African heritage, the interior of the hotel boasts exquisite art, crafts and furnishings handpicked from the farthest corners of the continent. Each of the 137 rooms is carefully designed to whisk you away from the average mundane hotel room into a world of chic and hip design with an emphasis on detail and luxury. An ideal destination for those craving increased intimacy and comfort with an added dose of personal service. From free high speed internet access, complimentary mini bars, luxury airport transfers, warm welcomes to express check in and check-out facilities, you can be sure that Tribe understands the individual needs of just about any traveler! Adjacent to the hotel is The Village Market, the largest shopping and recreational complex in Eastern Africa, and Nairobi’s premier retail and cultural destination. With over 150 shops and services, set within flowing rivers and waterfalls. It is also home to the weekly Maasai Market which hosts 350 artists for a colorful display of crafts, paintings, beadworks and fabrics every Friday. Bringing a whole new pampering experience to Nairobi is the hotel’s Kaya Spa. Using carefully selected products, Kaya’s uniquely developed treatments are designed to harmonize both the body and mind. The six treatment rooms infuse a sense of tranquility through inspiring design and decor that is sure to contribute to the relaxation and re-invigoration of your entire spa experience. Tribe’s signature restaurant recently launched a brand new menu carefully designed by the Executive Chef and his team. Inspired by the open flame grill, the menu is a tribute to local farmers; paying homage to crisp flavors and fresh, organic ingredients. The Jiko team has also reinvented Tribe’s famous Sunday brunch; the perfectly constructed menu features an extended dessert buffet, unlimited breezy cocktails, amongst an array of other feasts for the entire family. Jiko authentically holds true to the glamour of the hotel while offering guests the delights of whimsy and fantasy through a playful approach to presentation. Located on the lobby level of the hotel, Suite 101, the new pastry offering at Tribe, is a place where you can come at anytime of the day. Using only the finest ingredients, the pastry shop offers an array of hot and cold treats ranging from custom and novelty cakes, decadent French macaroons, designer cupcakes, homemade chocolates and ice creams to bespoke sandwiches made using daily freshly baked bread. Whether it be for some intimate time alone with a tall mug of chai tea latte and a deliciously delectable pastry or a high tea with friends, Suite 101 is definitely a must try for any sweet tooth! Tribe’s serene, charming and charismatic surroundings undoubtedly place it among the most striking, and luxurious boutique properties on the African continent, guaranteeing to meet and exceed the needs of any guest from jet setting celebrities to time constrained business travelers looking to add an urban flair to their Kenya-getaways! ... more   less 
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Also Known As:
Tribe The Village Market Hotel

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