The hotel is clean and pretty ... that's about it! We got stuck in the sub-basement (floor "0"). It felt like a dungeon. The bathrooms are a nightmare. They had good intentions with the big shower heads but forgot to angle the flooring so the whole bathroom flounded when showering. When we asked for additional towels to block off the water the maid argued with us.
The service is awful. We sat outside by the pool waiting for a waitor/waitress for at least 15 minutes before walking out. We sat for several minutes before anyone waited on us for breakfast as well ... and there was only 2 other people in the restaurant! We ordered a pizza for room service that cost $20 plus gratuity and it was oblong(maybe 10 inches by 3 inches), no sauce, hardly no cheese and covered with tin foil so what cheese there was had to be pulled off the foil. No napkins, no silverware. The internet didn't work right probably because we were in the cellar! The only GOOD thing about this place was the tour guide named Benjamin. He was informative, polite and made our stay bearable.
If this hotel is going to charge outrageous prices then they need to step up their customer service and hire people that do NOT argue with the customers. They have a monopoly right now as they are in a perfect location for shopping etc but there is a new hotel scheduled to be built nearby. Hopefully sooner than later!
- Official Description (provided by the hotel):
- Set apart from the crowded city centre and a modern contrast to a city of colonially-inspired getaways, Tribe Hotel located in the lush suburbs of the city echoes nothing but the ultimate in luxury and tranquility. It’s sleek architecture and crisp lines are sure to set forth a brand new experience in hotel accommodation. Drawing inspiration from its African heritage, the interior of the hotel boasts exquisite art, crafts and furnishings handpicked from the farthest corners of the continent. Each of the 137 rooms is carefully designed to whisk you away from the average mundane hotel room into a world of chic and hip design with an emphasis on detail and luxury. An ideal destination for those craving increased intimacy and comfort with an added dose of personal service. From free high speed internet access, complimentary mini bars, luxury airport transfers, warm welcomes to express check in and check-out facilities, you can be sure that Tribe understands the individual needs of just about any traveler! Adjacent to the hotel is The Village Market, the largest shopping and recreational complex in Eastern Africa, and Nairobi’s premier retail and cultural destination. With over 150 shops and services, set within flowing rivers and waterfalls. It is also home to the weekly Maasai Market which hosts 350 artists for a colorful display of crafts, paintings, beadworks and fabrics every Friday. Bringing a whole new pampering experience to Nairobi is the hotel’s Kaya Spa. Using carefully selected products, Kaya’s uniquely developed treatments are designed to harmonize both the body and mind. The six treatment rooms infuse a sense of tranquility through inspiring design and decor that is sure to contribute to the relaxation and re-invigoration of your entire spa experience. Tribe’s signature restaurant recently launched a brand new menu carefully designed by the Executive Chef and his team. Inspired by the open flame grill, the menu is a tribute to local farmers; paying homage to crisp flavors and fresh, organic ingredients. The Jiko team has also reinvented Tribe’s famous Sunday brunch; the perfectly constructed menu features an extended dessert buffet, unlimited breezy cocktails, amongst an array of other feasts for the entire family. Jiko authentically holds true to the glamour of the hotel while offering guests the delights of whimsy and fantasy through a playful approach to presentation. Located on the lobby level of the hotel, Suite 101, the new pastry offering at Tribe, is a place where you can come at anytime of the day. Using only the finest ingredients, the pastry shop offers an array of hot and cold treats ranging from custom and novelty cakes, decadent French macaroons, designer cupcakes, homemade chocolates and ice creams to bespoke sandwiches made using daily freshly baked bread. Whether it be for some intimate time alone with a tall mug of chai tea latte and a deliciously delectable pastry or a high tea with friends, Suite 101 is definitely a must try for any sweet tooth! Tribe’s serene, charming and charismatic surroundings undoubtedly place it among the most striking, and luxurious boutique properties on the African continent, guaranteeing to meet and exceed the needs of any guest from jet setting celebrities to time constrained business travelers looking to add an urban flair to their Kenya-getaways! ... more less
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- Also Known As:
- Tribe The Village Market Hotel