Agree with all other reviews - the Tribe is stunning, art, rooms, pool, meals, presentation, service, everything. (A bit pricey though at $235/night - at least that is what I paid.)
All was phenomenal right up until check-out when I seemed to descend into the cheapest hotel in town.
First, they swipe your credit card at check-in, very easy. Then you enjoy your stay. Comes time for you to check-out. Nothing under your door the morning of your check-out. Okay, not the end of the world, and maybe other "classy" hotels don't do that either.
But get to the front desk for your check-out ... unbelievable. (FYI: my experience below happened on 28 May 2011.
I was there at check-out time, 1PM. Had called for a taxi to meet me there at 1PM on a Saturday (to catch a 3PM flight - cutting it close as I found out, but I didn't know that).
Checkout: only three stations / terminals there for a hotel of that size - also for check-ins. Only one of the three stations appeared to be manned by an employee who knew what he was doing. The second was unmanned. The third was manned by an employee who was a obviously a trainee, and sought guidance for every keystroke. Very slow. Then the good employee finishes the laborious process for checking out another guest, and has to leave himself to go out front and arrange a cab for the person he just checked out. Huh? There were porters and bellman standing all over the place, but the one of two employees at the front desk (which also handled check-in's by the way), leaves to arrange a cab.
The worst part - there is a file folder - the old-fashioned kind - on the surface area next to the terminals. It has "Departures" written on it by hand in black marker. The clerk opens this file and manually, one enclosure at a time, shuffles through the enclosures, searching for the respective departees "put it on my tab" charges during the guests hotel stay. A bar bill, a restaurant bill, an arrival airport shuttle bill ($38.39, by the way - for the "salon car") Very time intensive, incredibly manual for a remarkably fine hotel - otherwise. He finally found the one drink I had at the bar. He found the cost of my limo from the airport. (Cost of a limo BACK to the airport, inexplicably, was USD$50, with no explanation.) He then keystroked each of those charges into the check-out system. I watched this all, incredulous. Then he goes back to the folder. "What are you looking for, please?" "Your charge when you checked in." He had to find the paper record of the charge receipt when I checked in, the pre-authorization swipe. He eventually found it among all the other departing guests bar tabs, rekeyed it in, and asked to swipe my credit card again.
Then all sorts of additional keystrokes. Eventually a printer printed out multiple sheets. Sheets were separated, some to one pile, some to another. Eventually a couple sheets were stapled together and presented to me for my signature, I had to sign in two places. Then the check-out clerk had to sign in two places, then a rubber stamp came out (yes, a rubber stamp), and all sort of stamps appeared all over the place. The documents were then laboriously folded and the envelope was presented to me. 1:30PM. (Yes, there had been ONE other guest in the check-out queue before me. But still an incredible period of time.)
Bottom line: maybe, maybe I caught them on a bad day. But their systems were up, the folder in which my "all my charges appeared wasn't new," and the fact that all charges during my 2 day trip were in there and stapled together with multiple backup sheets suggested it was SOP. No work-arounds appeared to being applied - that's just the way check-out worked.
All of this ruined what had been a first rate stay in a first rate (maybe world class) hotel. A shame.
- Official Description (provided by the hotel):
- Set apart from the crowded city centre and a modern contrast to a city of colonially-inspired getaways, Tribe Hotel located in the lush suburbs of the city echoes nothing but the ultimate in luxury and tranquility. It’s sleek architecture and crisp lines are sure to set forth a brand new experience in hotel accommodation. Drawing inspiration from its African heritage, the interior of the hotel boasts exquisite art, crafts and furnishings handpicked from the farthest corners of the continent. Each of the 137 rooms is carefully designed to whisk you away from the average mundane hotel room into a world of chic and hip design with an emphasis on detail and luxury. An ideal destination for those craving increased intimacy and comfort with an added dose of personal service. From free high speed internet access, complimentary mini bars, luxury airport transfers, warm welcomes to express check in and check-out facilities, you can be sure that Tribe understands the individual needs of just about any traveler! Adjacent to the hotel is The Village Market, the largest shopping and recreational complex in Eastern Africa, and Nairobi’s premier retail and cultural destination. With over 150 shops and services, set within flowing rivers and waterfalls. It is also home to the weekly Maasai Market which hosts 350 artists for a colorful display of crafts, paintings, beadworks and fabrics every Friday. Bringing a whole new pampering experience to Nairobi is the hotel’s Kaya Spa. Using carefully selected products, Kaya’s uniquely developed treatments are designed to harmonize both the body and mind. The six treatment rooms infuse a sense of tranquility through inspiring design and decor that is sure to contribute to the relaxation and re-invigoration of your entire spa experience. Tribe’s signature restaurant recently launched a brand new menu carefully designed by the Executive Chef and his team. Inspired by the open flame grill, the menu is a tribute to local farmers; paying homage to crisp flavors and fresh, organic ingredients. The Jiko team has also reinvented Tribe’s famous Sunday brunch; the perfectly constructed menu features an extended dessert buffet, unlimited breezy cocktails, amongst an array of other feasts for the entire family. Jiko authentically holds true to the glamour of the hotel while offering guests the delights of whimsy and fantasy through a playful approach to presentation. Located on the lobby level of the hotel, Suite 101, the new pastry offering at Tribe, is a place where you can come at anytime of the day. Using only the finest ingredients, the pastry shop offers an array of hot and cold treats ranging from custom and novelty cakes, decadent French macaroons, designer cupcakes, homemade chocolates and ice creams to bespoke sandwiches made using daily freshly baked bread. Whether it be for some intimate time alone with a tall mug of chai tea latte and a deliciously delectable pastry or a high tea with friends, Suite 101 is definitely a must try for any sweet tooth! Tribe’s serene, charming and charismatic surroundings undoubtedly place it among the most striking, and luxurious boutique properties on the African continent, guaranteeing to meet and exceed the needs of any guest from jet setting celebrities to time constrained business travelers looking to add an urban flair to their Kenya-getaways! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, getaroom.com, TripOnline SA, Odigeo, Travelocity, Agoda, HotelTravel.com and Jetsetter so you can book your Tribe Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Tribe The Village Market Hotel