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“uncooked food and attitude at junction” 3 of 5 stars
Review of Artcaffe

Artcaffe
Ranked #1 of 10 Dessert in Nairobi
Certificate of Excellence
Price range: $5 - $20
More restaurant details
Restaurant details
Good for: Families with children, Business meetings, Large groups
Dining options: Lunch, Breakfast, Late Night, Dinner, Brunch, Delivery, Free Wifi, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Killarney, Ireland
1 review
“uncooked food and attitude at junction”
3 of 5 stars Reviewed February 24, 2014

sorry for this but i found it very disturbing, so many new faces and when i asked one of the ladies(seemed the manager) told me its because of new trials. please in this industry, no trials especially on service. i visit the establishment more than thrice a week and like a month ago i was so happy by the kind of personal service you were doing. earlier i used to come with my friends after the guy previous manager since he was too personal with his work now. i appreciate the fact that you need a change but for sure the attitude with the ladies you brought is keeping many of us away. no care when their a complain, on Friday uncooked chicken thigh is served and when i asked, the response is, that's the way it is. the waiting staff are good but the shouting in front of the customers is bad. i still love Artcaffe but please watch this.

  • Visited February 2014
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 3 of 5 stars
      Service
    • 1 of 5 stars
      Food
Helpful?
Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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485 reviews from our community

Visitor rating
    154
    236
    53
    21
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Nairobi
2 reviews
“Slow service , substandard food”
2 of 5 stars Reviewed February 16, 2014

The service was pretty slow ,with drinks taking an average of 15 minutes and food 30 min . The supervisor had the audacity to say that it was a crazy day when prompted about the delay. The lentils were stale n lamb kebabs Dry .

  • Visited February 2014
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 1 of 5 stars
      Food
Helpful?
Thank Annjacki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Never seem to get it right”
1 of 5 stars Reviewed February 9, 2014 via mobile

My order never arrives as I asked I once asked if they could cook the burger a little longer so it was well done and I got the same burger with bacon ... After a few visits I decided other restaurants have more to offer

Visited June 2013
Helpful?
1 Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Welcome 2014”
5 of 5 stars Reviewed January 10, 2014

Excellent ambience, good service, good food. It is so warm and welcoming. Grilled salmon just excellent.

  • Visited December 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank Behal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nairobi
Level Contributor
70 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Great Burgers & Desert”
4 of 5 stars Reviewed November 29, 2013

This would have got a 5* rating, but the pizza let me down a bit. It was a tad bit bland, but other than that the burgers are delicious along with the chunky chips served.

Cappuccino cake and Tricolad are my favourite. Unique, light and simply awesome. Service i have always found to be top notch
The main course portion is large considering the price you pay for a classy joint as this, though they could have increased the size of the slices of cake in comparison to to what Java's generous portions.

  • Visited July 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank zahid m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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