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“From bad to worse” 3 of 5 stars
Review of Artcaffe

Artcaffe
Westgate, Mwanzi Road, Parklands, Nairobi, Kenya
717193895
Website
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Ranked #1 of 10 Dessert in Nairobi
Certificate of Excellence
Price range: $5 - $20
More restaurant details
Restaurant details
Good for: Large groups, Business meetings, Families with children
Dining options: Brunch, Breakfast, Dinner, Lunch, Late Night, Delivery, Free Wifi, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“From bad to worse”
3 of 5 stars Reviewed February 11, 2013

The service is soooo bad at this place. We had to hail for a waiter and when he finally brought our order it was wrong. Telling him had him walking away while I was mid sentence. And I he pawned us off to some other waiters.
What always brought me back to this place is the tricolad cake but it gets smaller and less creamy every time. Not going back any time soon.

    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
3 Thank Lexxvidic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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485 reviews from our community

Visitor rating
    154
    236
    53
    21
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Slow service”
3 of 5 stars Reviewed February 8, 2013

One of the most infuriating slow restaurants I've been in. There must be 50 staff "working". None with any urgency or coordination. The food itself is very good as is the atmosphere.

    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
1 Thank DeclanFogarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kigali Rwanda
Level Contributor
72 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“The Go-To Lunch Spot in Nairobi”
4 of 5 stars Reviewed February 3, 2013

Although a bit pricey -- lunch for 2 is easily $35 -- the quality of the food, of the staff, and the atmosphere can't be beat. I'm a particular fan of their perfectly prepared ground lamb kebabs with tabouleh; it's perfection as are their iced lattes made with Dormans coffee. They do get busy though and inside at Westgate, the noise levels may discourage those looking for quiet.

  • Visited February 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Atmosphere
    • 4 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank Jayinkigali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
Level Contributor
32 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Relaxed ambience, good food, prompt service”
5 of 5 stars Reviewed January 30, 2013 via mobile

Amongst few places in Nairobi that I highly recommend. Love the food and the ambience. Though service level faces a challenge during peak hours, one can live with that compromise. All in all a great venue to meet and enjoy your meals.

    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank Nimish H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
33 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“...same ol' story....”
4 of 5 stars Reviewed January 30, 2013

Had great food and enjoyed the outside seating....but service needs help!!! We dinned here (5 pax) once in December 2012 and January 2013, and the verdict was unanimous; among the best in town today but can do much better.

  • Visited December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 2 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank tonyrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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