We stayed here for 3 nights and was thoroughly impressed with the accommodation and the grounds. It's beautifully maintained and has a very romantic feel on an evening with the lanterns lining the pathways. The food was lovely and good value. Considering the toilets and showers are communal they were always clean and there were enough cubicles that we never had to wait for a shower.
Unfortunately on our last evening we had a problem with a coach booking we had made with them. When we asked them to make the booking they quoted us a booking fee, however when we went to pay they insisted it was twice what they'd initially said. Had we have known this we would have found another way of booking our coach trip back to mombasa. There attempt to rectify the situation was to inform us they had made a mistake but that we would still have to pay double what we'd expected. It took a good 30 minutes of heated debate about customer service until they finally accepted that we should only be charged what we were told we would be. Although we got the outcome we wanted it sadly took the edge off the amazing experience we'd had here up to this point. They clearly don't abide by the saying, 'the customer is always right'.
Overall, it is great value and we would recommend a stay here but there is clear room for improvement with regards to customer service.
- Official Description (provided by the hotel):
- Wildebeest Camp is the perfect place to relax during your African migration! The friendly 'home-like' atmosphere is a great place to meet other travelers, or to just relax and enjoy the amazing gardens. The well-established tropical gardens are home to hundreds of varieties of plants and birds - and we even have a vegetable garden, as well as a variety of fruit trees. There are many accommodation options to suit any budget. We pride ourselves on offering the best value accommodation in Nairobi. All rates include breakfast. We have our own vehicles running airport transfers, day tours and safaris. Accommodation is suitable for singles, couples, families and groups. The large deck overlooking the water feature and camp is a great place to meet other travellers. For those who are watching the pennies, but do not want a rock bottom experience - you will appreciate the attention to detail in the rooms and camp grounds. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Jovago.com so you can book your Wildebeest Eco Camp reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Wildebeest Camp Hotel Nairobi