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Reviewed 4 weeks ago

I’ll start by sharing that I did not report any of this until sent the survey. Upon entering the property you cannot help but be impressed. Upon entering the room it had a funny smell only to discover it was a smoking room while I had requested a nonsmoking. The safe was inoperable and took a few noisy tries to get repaired. Both of our rooms faced the street and the noise didn’t settle down until midnight. The rooms are very small as well. Be prepared to pay a LOT for any of the services in the spa area. My wife’s massage was excellent. My daughters was 5 out of 10. My wife’s facial 5 of 10. Shave and groom 5 out of 10. Wouldn’t have been so bad if they were a 1/4 the price. As usual in Egypt the staff were wonderful. I blame the hotel management/ownership for 80% of the issues.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank ezscreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian G, General Manager at Hilton Luxor Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Mr. Skoropa,


Thank you for taking the time to write for us your feedback about your holiday at Hilton Luxor Resort & Spa.

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Regarding your feedback about the smoking room while your request was a non smoking room has been forwarded to the concerned departments for their immediate action to make sure that will not happen again in the future.

As for the massage your remark has been taken into consideration for future development.

Your observation about the price of massage has been retained my full attention; and may I add that it has been forwarded to the SPA manager Manager to put it into his consideration during the next price list review.

Looking forward to welcoming you soon back again to our sunny resort.

Kind regards,



Florian Gruhl
General Manager
Hilton Luxor Resort & spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Stayed 4 nights with family at this great resort to explore sites in and around Luxor.

The resort is certainly large but we didn’t get the feeling of being overwhelmed by the number of rooms. It felt a lot more intimate than I was expecting. Also, the resort is directly on the Nile, far from traffic, which makes it very peaceful. Rooms are well maintained, in particular the bathrooms.

There is a nice range of food options and food itself is good. Breakfast was not stellar but still excellent.

The spa facilities are also nice with the usual sauna and steam room. Two small points of improvement: unfortunately, jacuzzi needs pre booking, also, it would be great to add an essential oil dispenser in the steam room.

Overall an excellent stay and most likely the best place to stay in Luxor

Date of stay: January 2020
Trip type: Traveled with family
Thank chuvash1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian G, General Manager at Hilton Luxor Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you very much for your kind comments that you have posted on the TripAdvisor website about your recent stay at the Hilton Luxor Resort & Spa.

I cannot find the suitable words to express my appreciation. Your great comments will further encourage our leitmotiv to maintain our quality focus and to continuously strive for excellence.

I am proud to know that our services exceeded your high expectations in particular the cocktails by the pool and that you had the most enjoyable stay with us. I have shared your feedback the team members who are very delighted to know that her efforts have ended up to your enjoyment.

Thank you once again and we are looking forward to welcoming you soon again to “Your home away from home”, in Egypt.


Yours sincerely



Florian Gruhl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

"Hidden" from the streets of Luxor you find Hilton Luxor Resort & Spa. Here you have a fantastic atmopsphere, nice and quiet. Enjoy the view to the Nile while relaxing at the pool. It's almost like a fairytale. Something you see in a movie, or read about in a book.

The service is very good, and the staff will do everything in their power to make sure you have a memorable stay. And we do. This alone make it tempting to visit Egypt again. We had to wait a bit for service during dinner one evening, the restaurant was rather full. But they sorted this out quickly when they realized we were waiting for our orders.

It's also close to the tourist attraction. You can in theory simply walk to the temple nearby. We did, which also gave us a nice experience seeing the streets of Luxor.

They did some construction work while we were there, but it did not create any noise. We can highly recommend this hotel!

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank o_mathis_t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian G, General Manager at Hilton Luxor Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for taking the time to share with us your recent experience at Hilton Luxor Resort & Spa via tripadvisor site.

I was very delighted to know that you have enjoyed your holiday with us and our resort facilities exceeded your expectations.

I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.

Our promise to ensure every guest feels cared for, valued and respected.

Looking forward for your next visit to our sunny resort which I hope to be in the near future.

Kind regards,


Florian Gruhl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Such a beautiful hotel! The rooms were great. The employees were nice. Lots of dinning options with good food. However, the Restaurants on site were horribly overpriced, and you can’t really go out of the resort to eat. Hilton really takes advantage of their customers in this case.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank TeresaNap823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian G, General Manager at Hilton Luxor Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Warm Greetings from Hilton Luxor resort & spa, your 'Home away from Home".

I would like to thank you for your kind comments on tripadvisor site about your recent stay at Hilton Luxor Resort & Spa.

I was very happy to know that our services exceeded your expectations that you are expecting from a Hilton Hotels &Resorts. Rest assured that your feedback has been shared with all of the team. We will continuously strive for excellence in our offering.

Looking forward to welcoming you again in the near future to our sunny resort.


Kind Regards



Florian Gruhl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had a great three-day stay at this Hilton hotel, one of the higher quality ones of the chain in Egypt (the best of the 5 we've visited and that includes the Hilton Ramses in Cairo, the now disappeared Hilton Fayrouz in Sharm, and the Hiltons in Hurghada and Marsa Alam).
The view over the Nile from the Infinity pool is to die for. Our teenagers loved their independence at the main pool and were happy to just enjoy the serenity and bliss of this place!
The view from our balcony over the river and the greenery and birds soooo relaxing.
The service was nice, the welcome drink was a pleasant touch upon arrival. The breakfast buffet was good with plenty of choices. We used the restaurant once at dinner and it was ok without being exceptional but being seated right on the banks of the Nile was an added plus.
The free parking was a plus for us as we drove there from Cairo.
Overall, great time and we'll be hopefully back pretty soon.

Room tip: Get a room with a view, it's worth every penny
Date of stay: April 2019
    • Value
    • Cleanliness
    • Service
Thank DamiB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian G, General Manager at Hilton Luxor Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Greetings from Hilton Luxor Resort & Spa….

Thank you indeed for your kind comments on tripadvisor site about your recent stay with us and it was our honor to have you as our guest.

I am very proud to read that the service & facilities at our resort exceeded your expectations.

Your feedback about the team members has been conveyed to them in particular with the front desk team and they are so happy to know that their efforts have ended up to your entire satisfaction.

Looking forward to welcoming you again to “your home away from home”, in Egypt.

Kind regards,


Florian Gruhl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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