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Steigenberger Nile Palace Luxor
Ranked #5 of 54 Hotels in Luxor
Certificate of Excellence
Reviewed January 17, 2014

We have booked our 6th visit to the Nile Palace Hotel for May 2014.
When we booked in to the Egypt Air Flight last year they asked if we were going on holiday or 'GOING HOME'. The catch phrase of the Nile Palace Staff is WELCOME HOME and yes it feels like it every time we visit.
Out of all of the hotels in Luxor I feel that the Nile Palace is the best one to stay in. The staff are the most friendly and helpful from the Director down, they are all as important to making a holiday a special time.

I would suggest that you book your holiday through Thomas Cook 'Signature Tours' as this gives a one to one when booking your places to visit :- You are collected from the airport in a personal car, all tours are with your own car, driver and personal guide who takes you to the front of the queues and gives personal one to one guide and information (No bus and follow the umbrella).

Room Tip: If you wish to have your entertainment while you are in your room and use the room service in the ev...
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  • Stayed: May 2013, traveled as a couple
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25  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded January 26, 2014

It was lovely to read your review and reassuring to know that you keep returning to us during the last six years…
Thank you for your comments regarding the wholesome that we provide and the service of our staff. We are pleased that you found our hotel to be ‘you home ’ and hope to see you again very soon so that we can once again give you another memorable stay!

thank you
Mohamed Hebashy
Front Office Manager

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621 - 627 of 2,073 reviews

Reviewed January 5, 2014

Spent the New Year in Luxor, This is one of my Favorite Hotels, the service continues to be excellent. I like how they make all the effort to make you feel welcome. The Nile view is breathtaking at Sunset.. The New Year Party was very well organized and we enjoyed the show very much.. The menu was superb.. 5 minutes from Luxor Temple , Downtown and the market by Taxi.

Room Tip: Superior - Nile View Room
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  • Stayed: December 2013, traveled with family
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23  Thank HatOrth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steigenberger, Front Office Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded January 26, 2014

First of all a big thank you for sharing your very positive review of your recent stay in our wonderful Nile Palace!
It was lovely to hear that we delivered an outstanding holiday and it was a pleasure to host you and your family in one of the best rooms in the hotel…
We strive to maintain and accommodate everyone’s needs ensuring that their stay with us is a truly memorable one.
We invite you to stay with us again sometime in the future!!

Thank you
Mohamed Hebashy
Front office Manager

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Reviewed December 31, 2013

Wow, this is a grand old hotel with style and class in a great location in Luxor. Fantastic views f the Nile, nice pool. Has a wonderful center atrium with multiple restraunts. Nice Pool and a boat launch right there if you wanna do a sailboat cruise.

The big thing is that there are so few tourists, that many of the resteraunts in the Hotel aren't open, understandably so.

Here is a run down of the pros and cons
Pros
1. Nice food. The Italian and lebaneese place inside are both excellent. Great staff as well
2. Very nice pool
3. Excellent location
4. Outstanding staff
5. Very comfortable and large rooms
6. Really nice and classy, looks like something from the 30s, style wise, but modern amenities. Not just your standard hotel
7. Very good breakfast. They didn't have the omlet bar open, again, I think because of the lack of guests

Cons:
1. Like all things, a little boring when no one is around
2. Wifi is very very slow, and that's with no one using it. Don't plan on it giving you much of anything

Overall, great place to stay, I can only imagine what it is like when full, from what the locals tell me they have free entertainment in the central atrium every night

Room Tip: Ask for a Nile view, it is like looking back in time
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  • Stayed: December 2013, traveled with family
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23  Thank jgold10529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

This hotel has clearly seen better days. Maybe it was a 5-star once, but it sure isn't now. Some of the amenities (tennis court, gym, etc) they advertise were not available when we stayed there in late December 2013, and there were so few guests because of Egypt's current political problems that the restaurants were deserted. You would think that this would make them grateful for those guests who did come, but not at all! Reception staff were grumpy and clearly didn't appreciate the disruption to their lives wrought by the arrival of a client looking to check in, not even a suggestion of an upgrade even though occupancy was about 10 percent.

The room was ok, with a good, firm king-size bed and a decent shower too. They've obviously cut back on their TV cable bill because there were about six stations available, and no good sports or movies ones -- we had to go to one of the pubs across the road (Murphy's or The King's Head) to watch a match). The minibar fridge was empty but functioned as a fridge, but they still had a notice for guests instructing them to refrain from bringing in food and beverages from outside "for your safety"!

Best of all was that the tea or coffee making facilities had been replaced by a notice to guests saying that these facilities could be provided...for an extra fee!

The wi-fi provision was that infuriating scam -- notionally available for free in the lobby and for an exorbitant fee in the room.

(We didn't care because if you have a spare, unlocked smartphone you can just buy a sim from Vodafone, Etisalat or Mobilnil, add 10Gb of mobile data for maybe 120 LE (€12) and switch on the phone's 'mobile hotspot'.)

The breakfast is at best a 5/10. No pork sausages or rashers, of course (no live-and-let-live here in Egypt -- they're as bad as the Israelis, where you have no chance of a rasher either!), and bizzarely, instead of the freshly-squeezed orange juice that you can get for 4 LE on every corner, they have some watered-down, sweetened kiddie-juice.

But the best thing about the place by a mile is the pool. It is heated to 28 degrees, right on the Nile, with lovely, attentive staff and a good coffee machine and bar. You could happily spend a couple of days just lounging around that pool, listening to the melodious muezin on both sides of the river calling people to prayer...

The area isn't bad. You are always mobbed by taxi and caleche drivers on leaving the hotel, but if you just cross the road and go up what look at first like dark side-streets you'll see there are lots of half-decent restaurants and shops around. The Aboudy bookshop is a must-see, and it is less than 100 metres from the front door, next door to Murphy's pub. Up the parallel street, the one with the fake 'Tesco' at the bottom, is a great laundry service (maybe 150 metres up on the right, ironing board visible from the street).

  • Stayed: December 2013
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4  Thank smacca7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

A very nice location, though we were moved from a Nile view to a courtyard view because they did not reserve a 3 person room as requested. It is very slow so it looks like they had all of the guests on 2 floors. Rooms were clean and comfortable, and staff was very friendly. The breakfast was definitely an AAA and included in our stay. It is right on the Nile and you can take boat rides from the hotel, so you can avoid the hassle of negotiating for one on the corniche. There are a few good restaurants close by you will want to visit, as you will be overcharged for what you get at the restaurants, especially if you order a glass of wine. A great place, but expect to eat out for quality meals and pay for all services.

Room Tip: Ask for a view of the Nile, and buy an internet stick at Etsiliat or Vodafone, as they overcharge fo...
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  • Stayed: December 2013, traveled with family
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23  Thank Lee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded January 3, 2014

Thank you for your feedback here on Trip Advisor.
It was nice to hear that you enjoyed your breakfasts with us and found all the staff to be friendly and helpful…
We hope that you will come back and stay with us if you visit our lovely City of Luxor again….
Kindest regards
Alison
Guest Relation Manager

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Reviewed December 26, 2013

A nice hotel on the east bank of the Nile with a great view and really nice location, just in between the old town of Luxor and Luxor temple; room quality isn't really 5 stars, clean but small and not well equipped, especially the bathroom; hotel's location provides an excellent sleeping quality with full isolation from the exterior sounds, but on the other hand it takes 20 mins walk to Luxor temple, where all the fun starts; food is superior in the term of quality but with very low diversity -not an open buffet-, for example on dinner you can only choose 4 options from a set menu,you can choose either fish or chicken in the Italian restaurant that come with the same sauce and there is no real difference in between them but the texture; mix grill or grilled chicken in the Lebanese restaurant that taste the same too; which is really disappointing; service isn't bad but will definitely get you bored; room service is as excellent as waiters in the Nubian restaurant, waiters in the Lebanese restaurant are just OK, and waiters in the Italian restaurant are the worst on earth, rude, slow and boring; swimming pool is very small;there is no spa, no customized activities for children, and no animation show; the hotel overall gives good value for money; not my favorite 5 stars hotel but still not the worst; but still they have to move to save the excellence of Steigneberger.

  • Stayed: December 2013, traveled with family
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1  Thank Gemoo911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded January 3, 2014

We would like to take this opportunity to thank you for your review; in particular for highlighting the aspects of the hotel which were positive …We have studied your review and your negative comments.
As we hold an excellent track record for customer satisfaction in our restaurants we are concerned with regards to your review.
We are always open to special requests during the dining if one is not happy with the set menu choice offered. There is no limitation on our main courses and we are always willing to please and provide professional waiting service (without being too intrusive) for all of our guests. We try our very best to accommodate all tastes giving vast choices in our restaurants.
We strive to maintain outstanding standards that the Steigenberger name is so famous for.
Kindest regards
Alison
Guest Relation Manager

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Reviewed December 26, 2013

wE spent only one night at this hotel as a part of our trip, however I can confirm that hotel is one of the best hotels you can stay at while you are in luxor , very well furnatured, nice view and excellent breakfast.

  • Stayed: December 2013, traveled with family
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20  Thank monica m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded January 3, 2014

Thank you for your review, it was a pleasure to know that you and your family enjoyed your stay and found the breakfast to be of an excellent standard. We hope that you will return and stay a longer time should your travels bring you this way again.
Kindest regards
Alison
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Nile Palace Luxor

Address: Khaled Ben El Walid Street, Luxor 85111, Egypt
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Luxor
#3 Family Hotel in Luxor
#3 Business Hotel in Luxor
#3 Romantic Hotel in Luxor
#4 Luxury Hotel in Luxor
Price Range: $49 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Nile Palace Luxor 5*
Number of rooms: 304
Official Description (provided by the hotel):
Welcome to Our Steigenberger Nile Palace Luxor Hotel, It is a 5 stars hotel has a unique location amidst relics of a 7000-years-old civilization, in the heart of Luxor, only 1.5 Km. From the temple of Luxor and 10 Km. From Luxor Airport. Guests can enjoy a marvelous view of the mighty Nile in addition to the cliffs of the Theban Mountains on the western bank where the valley of kings and Queens lie. The hotel offers a variety of service and facilities, 11 conferences and break out rooms that can host up to 2000 participants, among other things. ... more   less 
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Also Known As:
Steigenberger Nile Palace Luxor Hotel Luxor
Steigenberger Nile Palace Hotel Luxor
Nile Palace Luxor
Luxor Steigenberger Nile Palace
Le Meridien Luxor
Nile Palace Hotel Luxor

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