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“Nice hotel, an adjunct of the original Winter Palace” 4 of 5 stars
Review of Sofitel Pavillon Winter Luxor

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Sofitel Pavillon Winter Luxor
5.0 of 5 Hotel   |   Corniche El Nile St, Luxor, Egypt   |  
Hotel amenities
Ranked #8 of 59 Hotels in Luxor
Certificate of Excellence
New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice hotel, an adjunct of the original Winter Palace”
4 of 5 stars Reviewed November 14, 2012

The Winter Palace hotel comes in two parts, the original grand old hotel facing the Nile and the modern Pavilion that is situated in the grounds (but about as far away as possible from the older building). We stayed in the Pavilion which in some respects is run as a separate hotel (separate check-in for example) but for most purposes it is just like a modern annex to the main building. Most of the facilities seem to be shared between the two hotels, such as restaurants, the extensive gardens, the pool, and the famous tea on the terrace facing the river.
The Pavilion is a pretty nondescript modern building with rather average rooms and bathrooms. There are big terraces though. The staff were very helpful and courteous. The pool is quite magnificent -- it is huge with an area for children and is heated, apparently even in the coldest weather. There are several restaurants to choose from and the three we tried were all very good. One restaurant which we didn't try had a dress code. The internet facilities were not up to scratch, a promised wifi signal just wasn't there in the rooms. The location in Luxor is very good in one respect, it's close to the major sights. In another respect it's awful. Because it's in the center of things there is an assembly of touts and hustlers waiting to descend on you the minute you set foot outside the hotel. They try to sell you boat rides, statuettes, camel rides, tours, taxis -- you name it. And they don't take no for answer. (If you say No, they say, Why not??) We tried a walk along the Nile outside the hotel but gave up after a few minutes because the hassle was just too overwhelming. If you are accompanied by a guide though you will be left alone. We would probably stay somewhere further from the center if we visit again, just to avoid all the hassle.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank eric g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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642 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
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cheshire UK
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 4, 2012

Having 3 weeks in Luxor in December but can only have week here , would love the 3 weeks!! but staying at Lotus again , staff are great in both hotels managed a fantasic deal in Pavilion for 1 week.
I had already bookked Lotus , but had flight 3week for cost of two so very good deal
number of years since I stayed in the Pavilion but standard were high pool and setting out of this world , pease and quite , if you don't want the busy town, but you must go out side the hotel and mix with the locals, the kalesh are not at the side now they have had to move !!
If you go to Egypt like Turkey, please expect some Hassle no trade for 2 years just say no thank you or buy t shirt with it written on in Arabic and English NO THANKS BEEN THERE

Room Tip: Going Dec 2012 going to do some more tonbs ad last time was Tutencarmun and Neffratti you can go ov...
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  • Stayed February 2012, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
'honorary' Egyptian - Surrey
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed June 21, 2012

I had yet another wonderful stay at the Pavillon for the month of March 2012 (this must be at least my 20th stay!), so something must be going well. Where to start? The very warm welcome at the Hotel; the wonderful smell of jasmine as you walk through the gardens to the Pavillon; the excellent service from all staff in the restaurants, poolside and just throughout the Winter Palace and Pavillon Hotels; the genuine feeling that staff are pleased to see me as a friend as well as being a guest.
I am generally a solo traveller, but feel so relaxed in the hotels' atmosphere and know that nothing is too much trouble for anyone.
My only concern is 'will my little bubble burst'? - not if I have anything to do with it!!
I know Egypt is still going through tough times, but do not let anything deter you from travelling to Luxor and this hotel - all has remained calm (I stayed in Luxor just after the Revolution).
I cannot wait for my next visit in November!

Room Tip: The rooms on the higher floors (between 1-14) will give you a lovely view of the gardens.
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
8 Thank EgyptianQueen01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 11, 2012

Well, the rooms are comfortable, and balconies nice, the pool is pretty, and the gardens are just lovely and peaceful. Its the ideal place to stay if you want to get away from the noise and hussle and bussle of Luxor. The room service is however shocking, and food not too good. Breakfast buffet is passable, but nothing compared to the Steigenberger for quality and service.

One huge benefit is you can walk straight out onto the Nile and also to Luxor Temple without needing to take a taxi. The biggest downside is the hassle from kalesh drivers right outside and the hotel has not been able to do anything about it. I got round this by finding a reliable taxi company and always arranged a pick up and drop off, and this really made a difference to a pleasant stay I can't recommend luxor-taxi.com enough for their prompt reliable and polite service. A text message was enough to arrange a pick up even at short notice. Reliable for airport pick ups and drop offs too.

I also stayed here in December 2011, and January 2012... but I do hope they have sorted out the water tanks for the air conditioning units as there were some problems with mosquitoes coming through the air con. I think I will use the Steigenberger next time.... and put up with the noise form the boats!

Room Tip: check the air/con units for mozzies before going to sleep!
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  • Stayed April 2012, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank AdelaMei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
113 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed June 9, 2012 via mobile

I don't know if there is any exception for Egypt, but this should be 2 notch lower in Accor classification as Sofitel branding is completely misleading (no more than IMHO)

Very basic standard rooms, although size decent and you may like to have a balcony. I would not rate it more than 2/3 stars in Europe. Limited capabilities in English for staff (when you ask for hair conditioner they send you an engineer for air conditioning one hour later...)

Apart from the room which really fell short of any expectation for Sofitel, the garden shared with the Winter Palace is beautiful and the breakfast area on the terrace is enjoyable for early sun. Although the buffet is more a 3* standard than anything close to Sofitel pretended positioning

Stayed December 2011, traveled as a couple
Helpful?
2 Thank Jeremy1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 8, 2012

I visited this place in July 2010 (Not able to go back further on the drop down menu).
Anywho, I was very impressed by this hotel. Not to mention it was DIRT cheap. A place like this would easily be $500- 600/night in the city.

Breakfast was okay, the views were lovely. And room service for meals was pretty good. A very romantic stay.

The negatives? We scheduled in-room massages the day prior to when we wanted the massages. When it was time for our appointment, the masseuses never came and kept telling us they were coming up to do the massages. It was so shady and unprofessional. Just messy and tacky. It was disappointing...

The desk staff was questionable. Professionalism wasn't their strong suit, but eh, it didn't seem like it was on purpose. Almost like they just didn't know any better...

All in all it was an okay stay. It was what it was.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
Helpful?
1 Thank JoeyGirl09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Pavillon Winter Luxor

Property: Sofitel Pavillon Winter Luxor
Address: Corniche El Nile St, Luxor, Egypt
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Luxor
#6 Luxury Hotel in Luxor
#10 Romantic Hotel in Luxor
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Pavillon Winter Luxor 5*
Number of rooms: 116
Official Description (provided by the hotel):
Located on the banks of the River Nile in the midst of a tropical garden in the city centre, near the luxor Temple and other attractions such as the Karnak Temple, the Luxor museum, the International Convention Centre and the Mummification Museum. The Pavillon Winter Palace features three restaurants, two bars and a swimming pool. We apologize for any inconvenience that may occur due to the construction work taking place nearby the hotel as of June 14 th 2008 for a period of 6 months. ... more   less 
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Also Known As:
Pavillon Winter Luxor Hotel Luxor
Pavillon Winter Hotel Luxor
Luxor Pavillon Winter Hotel
New Winter Palace Luxor
Luxor Sofitel
Winter Palace Hotel Luxor

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